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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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7 Apr 2021 Maladministration Homes Plus Limited (previously ,South Staffordshire Housing Association) (202008274) Case 202008274 · Managing Relations The complaint is about the landlord’s handling of reports of mould in the property. The complaint is also about the … 7 Apr 2021 Outside Jurisdiction Plus Dane Housing Limited (202007788) Case 202007788 · Estate Management The complaint concerns the landlord’s response to the instatement of service charges for garden maintenance. 6 Apr 2021 Maladministration Clarion Housing Association Limited (201908255) Case 201908255 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of anti-social behaviour (ASB); associated formal complaint. 6 Apr 2021 Partial Maladministration Clarion Housing Association Limited (202002914) Case 202002914 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: concerns about the removal of a walkway gate; associated formal … 6 Apr 2021 Outside Jurisdiction Clarion Housing Association Limited (202005579) Case 202005579 · Financial REPORT COMPLAINT 202005579 Clarion Housing Association Limited 6 April 2021 Our approach What we can and cannot consider is called … 6 Apr 2021 Reasonable Redress Home Group Limited (202010713) Case 202010713 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered by the landlord in respect of delays in ensuring a gas … 1 Apr 2021 No Maladministration Accent Housing Limited (202010148) Case 202010148 · Estate Management The complaint is about: The provision of services by the landlord during the Covid-19 pandemic, specifically the scheme manager service … 1 Apr 2021 No Maladministration Notting Hill Home Ownership Limited (202001071) Case 202001071 · Health and Safety (inc. building safety) This complaint is about: 31 Mar 2021 No Maladministration Aster Group Limited (202010147) Case 202010147 · Old Estate Management categories The complaint concerns the landlord’s handling of the resident’s report of a pest problem in her property. 31 Mar 2021 Partial Maladministration Believe Housing Limited (202009933) Case 202009933 · Applicant The complaint refers to: The landlord’s handling of repairs at the property during the void period. The landlord’s handling of … 31 Mar 2021 Partial Maladministration Clarion Housing Association Limited (202004507) Case 202004507 · Managing Relations The complaint is about the landlord’s: response to the resident’s request for reimbursement of the cost of replacing a lock … 31 Mar 2021 Mediation GreenSquareAccord Limited (202013559) Case 202013559 · Health and Safety (inc. building safety) The level of compensation offered to the resident in relation to the landlord’s handling of a heating repair and a … 31 Mar 2021 Partial Maladministration Home Group Limited (201914309) Case 201914309 · Managing Relations The complaint concerns: The landlord’s handling of the resident’s request for re-housing from the local authority. The landlord’s handling of … 31 Mar 2021 No Maladministration Home Group Limited (202008927) Case 202008927 · Health and Safety (inc. building safety) The complaint is about the landlord’s: handling of the resident’s report that its operatives attended the property without prior notice; … 31 Mar 2021 Partial Maladministration LiveWest Homes Limited (202010096) Case 202010096 · Old Charges categories The Complaint is about the landlord’s response to resident’s reports about: The administration of the rent account at the property. … 31 Mar 2021 Partial Maladministration Midland Heart Limited (201916194) Case 201916194 The resident’s complaint is about the landlord’s response to her reports of ASB as well as the reports of ASB … 31 Mar 2021 Maladministration Paragon Asra Housing Limited (202008426) Case 202008426 · Old Tenants Behaviour categories The complaint concerns the landlord’s handling of the resident’s reports of antisocial behaviour, and her request to move properties. 31 Mar 2021 No Maladministration Sovereign Housing Association Limited (202005006) Case 202005006 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of an anti-social behaviour report made against the resident. 31 Mar 2021 No Maladministration Women’s Pioneer Housing Limited (202003638) Case 202003638 The complaint is about: The landlord’s handling of the resident's reports of a cockroach infestation in her block; and The … 30 Mar 2021 No Maladministration Aspire Housing Limited (202008253) Case 202008253 · Old Tenants Behaviour categories The complaint is about: The landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB) in and around her building. … 30 Mar 2021 Reasonable Redress Clarion Housing Association Limited (201910091) Case 201910091 · Health and Safety (inc. building safety) REPORT COMPLAINT 201910091 Clarion Housing Association Limited 30 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 30 Mar 2021 Reasonable Redress Homes Plus Limited (previously ,South Staffordshire Housing Association) (202008721) Case 202008721 · Applicant This complaint is about: The resident’s concern that the property she bought from the landlord under the Voluntary Right to … 30 Mar 2021 Reasonable Redress Ocean Housing Limited (202001833) Case 202001833 · Old Home Ownership Issues (not new build) categories The complaint is about: the landlord’s handling of and response to the resident’s 2019 Right to Buy (RTB) application. Information … 30 Mar 2021 Maladministration Orbit Group Limited (201906190) Case 201906190 · Managing Relations REPORT COMPLAINT 201906190 Orbit Group Limited 30 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 30 Mar 2021 Partial Maladministration Southern Housing Group Limited (201915218) Case 201915218 · Old Charges categories The resident complains about: How the landlord handled the administration of her rent account, specifically, its decision to issue a … 29 Mar 2021 Maladministration Catalyst Housing Limited (202003309) Case 202003309 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s request to provide form EWS1 for the building which the … 29 Mar 2021 No Maladministration Community Gateway Association Limited (202002560) Case 202002560 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of the annual gas safety inspection at the resident’s property during the Covid-19 … 29 Mar 2021 Maladministration Great Places Housing Group Limited (201913746) Case 201913746 The complaint is about the landlord’s handling of the resident’s: reports of noise nuisance; associated formal complaint. 29 Mar 2021 Reasonable Redress Karbon Homes Limited (201906063) Case 201906063 · ASB/Abuse/Nuisance The complaint is about the landlord’s: response to the resident's reports of noise transference handling of the associated complaint. 29 Mar 2021 Maladministration Midland Heart Limited (202000360) Case 202000360 · Old Property Condition migrated-2025 The complaint concerns the level of compensation offered to the resident following his reports of a pest infestation in his … 29 Mar 2021 Mediation Orbit Group Limited (201912684) Case 201912684 The resident complained about the level of compensation the landlord offered in relation to its handling of repair works. 28 Mar 2021 Partial Maladministration Clarion Housing Association Limited (202000626) Case 202000626 · Financial The resident has complained that: The landlord took too long to complete repairs to the roof. The landlord had not … 28 Mar 2021 No Maladministration Cotman Housing Association Limited (201914754) Case 201914754 · Financial In their form and email to the Housing Ombudsman Service, the resident has complained: The landlord has not compensated the … 26 Mar 2021 Reasonable Redress A2Dominion Housing Group Limited (201914932) Case 201914932 This complaint is about the landlord’s handling of: repairs to the resident’s kitchen; the related complaint. 26 Mar 2021 No Maladministration Orbit Group Limited (202002942) Case 202002942 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour (ASB). The landlord’s complaint handling. 25 Mar 2021 No Maladministration Cross Keys Homes Limited (202003275) Case 202003275 · Financial This complaint is about the landlord’s response to the resident’s concerns regarding the following issues: The compensation offered for belongings … 25 Mar 2021 No Maladministration Network Homes Limited (202007379) Case 202007379 · Old Tenants Behaviour categories The complaint concerns the landlord’s handling of the resident’s reports of noise coming from neighbouring properties. 24 Mar 2021 No Maladministration Red Kite Community Housing Limited (201915237) Case 201915237 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to concerns raised by the resident about: The upgrade works to the heating … 23 Mar 2021 No Maladministration Walsall Housing Group Limited (202000914) Case 202000914 · Estate Management The complaint is about the landlords handling of: The resident's request to be rehoused, following the birth of her children. … 22 Mar 2021 No Maladministration East Midlands Housing Group Limited (201913963) Case 201913963 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the soffit and fascia boards, guttering and alteration work to … 22 Mar 2021 Reasonable Redress Gentoo Group Limited (202006624) Case 202006624 The complaint is about the landlord’s offer of compensation in relation to the resident’s reports of: a gas leak at … 22 Mar 2021 Maladministration Notting Hill Home Ownership Limited (202001957) Case 202001957 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: reports of a leak from his roof; associated formal complaint. 20 Mar 2021 No Maladministration Incommunities Limited (202011217) Case 202011217 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s request to have mixer taps fitted to her kitchen and … 19 Mar 2021 Maladministration Jigsaw Homes Group Limited (202007735) Case 202007735 · Old Tenants Behaviour categories The complaint is about how the landlord responded to the resident’s reports of noise nuisance and antisocial behaviour (ASB). 19 Mar 2021 Mediation Metropolitan Housing Trust Limited (202004494) Case 202004494 · Estate Management The complaint is about the length of time it took to pay compensation to the resident consequent to a complaint … 19 Mar 2021 Reasonable Redress Orbit Housing Association Limited (201910103) Case 201910103 · Old Property Condition migrated-2025 The complaint is about the landlord’s offer of compensation, following a complaint regarding the absence of heating and hot water … 19 Mar 2021 Reasonable Redress Wythenshawe Community Housing Group (2) Limited (202006965) Case 202006965 The complaint is about the landlord’s handling of the resident’s Right to Buy application, specifically, delay to the process. 18 Mar 2021 No Maladministration Croydon Churches Housing Association Limited (202003675) Case 202003675 · Managing Relations The complaint concerns the landlord’s handling of: 18 Mar 2021 Maladministration Hyde Housing Association Limited (202005895) Case 202005895 The landlord’s response to the resident’s report of disrepair to the roof. 17 Mar 2021 Partial Maladministration Cotman Housing Association Limited (201909104) Case 201909104 · Managing Relations The complaint is about the landlord’s handling of the resident’s: request for compensation for damaged flooring following a sewage pipe …