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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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27 Nov 2025 Partial Maladministration Citizen Housing Group Limited (202346243) Case 202346243 · Managing Relations Decision Case ID 202346243 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Nov 2025 No Maladministration Clarion Housing Association Limited (202335065) Case 202335065 · Financial Decision Case ID 202335065 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 27 … 27 Nov 2025 Maladministration Clarion Housing Association Limited (202335583) Case 202335583 · Health and Safety (inc. building safety) Decision Case ID 202335583 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 27 Nov 2025 Partial Maladministration Clarion Housing Association Limited (202342416) Case 202342416 · Financial Decision Case ID 202342416 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 27 … 27 Nov 2025 Partial Maladministration Clarion Housing Association Limited (202342861) Case 202342861 · Financial Decision Case ID 202342861 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 27 … 27 Nov 2025 Partial Maladministration Clarion Housing Association Limited (202416211) Case 202416211 · Health and Safety (inc. building safety) Decision Case ID 202416211 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 27 Nov 2025 Maladministration Clarion Housing Association Limited (202424933) Case 202424933 · Managing Relations Decision Case ID 202424933 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Nov 2025 Maladministration Clarion Housing Association Limited (202442254) Case 202442254 · Managing Relations Decision Case ID 202442254 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Nov 2025 No Maladministration Home Group Limited (202330312) Case 202330312 · Financial Decision Case ID 202330312 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 … 27 Nov 2025 Maladministration Home Group Limited (202401054) Case 202401054 · Managing Relations Decision Case ID 202401054 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 27 … 27 Nov 2025 Partial Maladministration Home Group Limited (202414371) Case 202414371 · Managing Relations Decision Case ID 202414371 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 … 27 Nov 2025 Mediation Hyde Housing Association Limited (202328523) Case 202328523 · Responsive repairs/activity Decision Case ID 202328523 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Nov 2025 Reasonable Redress Hyde Housing Association Limited (202417115) Case 202417115 · Managing Relations Decision Case ID 202417115 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 27 … 27 Nov 2025 Partial Maladministration Jigsaw Homes Group Limited (202427576) Case 202427576 · ASB/Abuse/Nuisance Decision Case ID 202427576 Decision type Investigation Landlord Jigsaw Homes Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Nov 2025 Maladministration Moat Homes Limited (202441540) Case 202441540 · Managing Relations Decision Case ID 202441540 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 … 27 Nov 2025 No Maladministration Muir Group Housing Association Limited (202432914) Case 202432914 · Managing Relations Decision Case ID 202432914 Decision type Investigation Landlord Muir Group Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy … 27 Nov 2025 Maladministration Orbit Housing Association Limited (202334619) Case 202334619 · Financial Decision Case ID 202334619 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 27 Nov 2025 Maladministration Paradigm Housing Group Limited (202338335) Case 202338335 · Health and Safety (inc. building safety) Decision Case ID 202338335 Decision type Investigation Landlord Paradigm Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Nov 2025 Partial Maladministration Paragon Asra Housing Limited (202320146) Case 202320146 · Financial Decision Case ID 202320146 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Shared Ownership Date … 27 Nov 2025 No Maladministration Paragon Asra Housing Limited (202505348) Case 202505348 · ASB/Abuse/Nuisance Decision Case ID 202505348 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Nov 2025 Partial Maladministration Rooftop Housing Association Limited (202503097) Case 202503097 · Managing Relations Decision Case ID 202503097 Decision type Investigation Landlord Rooftop Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Nov 2025 Maladministration Saffron Housing Trust Limited (202502260) Case 202502260 · Managing Relations Decision Case ID 202502260 Decision type Investigation Landlord Saffron Housing Trust Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Nov 2025 Partial Maladministration Stonewater Limited (202324456) Case 202324456 · Managing Relations Decision Case ID 202324456 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Secure Tenancy Date 27 November … 27 Nov 2025 Partial Maladministration Stonewater Limited (202501523) Case 202501523 · Managing Relations Decision Case ID 202501523 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 November … 27 Nov 2025 Partial Maladministration The Community Housing Group Limited (202346833) Case 202346833 · Health and Safety (inc. building safety) Decision Case ID 202346833 Decision type Investigation Landlord The Community Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 27 Nov 2025 Maladministration The Guinness Partnership Limited (202430718) Case 202430718 · Managing Relations Decision Case ID 202430718 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Nov 2025 Partial Maladministration The Guinness Partnership Limited (202436798) Case 202436798 · Managing Relations Decision Case ID 202436798 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 26 Nov 2025 Outside Jurisdiction A2Dominion Housing Group Limited (202342091) Case 202342091 · Financial Decision Case ID 202342091 Decision type Jurisdiction Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date … 26 Nov 2025 Reasonable Redress Aspire Housing Limited (202402787) Case 202402787 · Managing Relations Decision Case ID 202402787 Decision type Investigation Landlord Aspire Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 … 26 Nov 2025 Maladministration Broadland Housing Association Limited (202421070) Case 202421070 · Managing Relations `Decision Case ID 202421070 Decision type Investigation Landlord Broadland Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 26 Nov 2025 No Maladministration Clarion Housing Association Limited (202323256) Case 202323256 · Estate Management Decision Case ID 202323256 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 26 Nov 2025 Reasonable Redress Clarion Housing Association Limited (202323759) Case 202323759 · Estate Management Decision Case ID 202323759 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 26 Nov 2025 No Maladministration GreenSquareAccord Limited (202419137) Case 202419137 · Managing Relations Decision Case ID 202419137 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 November … 26 Nov 2025 Maladministration GreenSquareAccord Limited (202453385) Case 202453385 · Managing Relations Decision Case ID 202453385 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Other Date 26 November 2025 … 26 Nov 2025 Maladministration Home Group Limited (202503967) Case 202503967 · Managing Relations Decision Case ID 202503967 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 … 26 Nov 2025 No Maladministration Hyde Housing Association Limited (202449388) Case 202449388 · Managing Relations Decision Case ID 202449388 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 26 Nov 2025 Partial Maladministration Hyde Housing Association Limited (202504817) Case 202504817 · Managing Relations Decision Case ID 202504817 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 26 Nov 2025 Partial Maladministration Islington and Shoreditch Housing Association Limited (202503727) Case 202503727 · Managing Relations Decision Case ID 202503727 Decision type Investigation Landlord Islington and Shoreditch Housing Association Limited Landlord type Housing Association Occupancy Assured … 26 Nov 2025 Partial Maladministration One Housing Group Limited (202426945) Case 202426945 · Financial Decision Case ID 202426945 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 26 Nov 2025 Mediation Orbit Housing Association Limited (202341077) Case 202341077 · Moving/Buying/Selling Home Decision Case ID 202341077 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 26 Nov 2025 Partial Maladministration Platform Housing Group Limited (202503843) Case 202503843 · Managing Relations Decision Case ID 202503843 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 26 Nov 2025 Partial Maladministration Stockport Homes Limited (202506964) Case 202506964 · ASB/Abuse/Nuisance Decision Case ID 202506964 Decision type Investigation Landlord Stockport Homes Limited Landlord type Local Authority / ALMO or TMO Occupancy … 26 Nov 2025 Partial Maladministration The Guinness Partnership Limited (202433548) Case 202433548 · Financial Decision Case ID 202433548 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 26 Nov 2025 Partial Maladministration Torus62 Limited (202320063) Case 202320063 · Managing Relations Decision Case ID 202320063 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 November … 26 Nov 2025 Partial Maladministration Trent & Dove Housing Limited (202347345) Case 202347345 · Managing Relations Decision Case ID 202347345 Decision type Investigation Landlord Trent & Dove Housing Limited Landlord type Housing Association Occupancy Assured Tenancy … 25 Nov 2025 Maladministration B3 Living Limited (202423441) Case 202423441 · Managing Relations Decision Case ID 202423441 Decision type Investigation Landlord B3 Living Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 … 25 Nov 2025 Partial Maladministration Clarion Housing Association Limited (202450956) Case 202450956 · ASB/Abuse/Nuisance Decision Case ID 202450956 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 25 Nov 2025 Partial Maladministration GreenSquareAccord Limited (202506388) Case 202506388 · Managing Relations Decision Case ID 202506388 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 November … 25 Nov 2025 Partial Maladministration Home Group Limited (202414314) Case 202414314 · ASB/Abuse/Nuisance Decision Case ID 202414314 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 … 25 Nov 2025 Mediation Hyde Housing Association Limited (202333799) Case 202333799 · Responsive repairs/activity Decision Case ID 202333799 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date …