Hazardous road design
Failure to assess and implement timely safety improvements on known hazardous road locations with a history of multiple incidents.
Source spread
Where this theme appears
This theme appears across 7 independent accountability sources, so the source mix matters as much as the headline total.
8 inquiry recs
241 PFD reports
10 committee recs
1 Scottish FAI
1 PHSO decision
415 LGO/SPSO decisions
Browse by source
Source-grouped records are useful for tracing where a concern came from. Large sections show the 50 strongest matches for that source; counts still show the full theme total.
Inquiry recommendations(8)
LADB-29 — Explicitly define cab sight lines for signal positioning based on driver's eye
Recommendation: The standard on signal sighting should explicitly define the cab sight lines within which signals must be positioned by reference to the envelop governing the position of the driver’s eye which is specified for each particular rolling stock (para 11.17).
Unknown
LADB-28 — Define acceptable limits for temporary signal obscuration in sighting standards
Recommendation: The standard on signal sighting should define acceptable limits to the temporary obscuration of a signal, subject to the overriding right of a signal sighting committee to determine whether the nature and extent of the interruption in the individual case …
Unknown
LADB-27 — Clarify "overhead line equipment" in signal sighting standard to mean wires and droppers
Recommendation: The expression “overhead line equipment” in the Group Standard on signal sighting should be clarified by the statement that it refers only to wires and droppers (para 11.16).
Unknown
LADB-26 — Identify and retrospectively review locations affected by "very short duration" ambiguity
Recommendation: Areas where ambiguity in the meaning of “very short duration” may have caused, or may still cause, problems should be identified. There should be a retrospective review of all locations where this may be the case, so that appropriate action …
Unknown
LADB-25 — Clarify "very short duration" definition within the signal sighting standard
Recommendation: The reference to “very short duration” in the standard on signal sighting should be clarified (para 11.14).
Unknown
LADB-23 — Define additional time required for reading gantry-mounted and complex signals
Recommendation: The standard on signal sighting should deal explicitly with the additional time required for the reading of certain signals, including (but not necessarily limited to) those mounted on gantries (para 11.13).
Unknown
LADB-22 — Revise signal sighting standard to explicitly consider signal readability
Recommendation: The standard on signal sighting should require that explicit consideration is to be given to the readability of a signal. It should be made clear that the fact that a signal complies with a minimum requirement is not of itself …
Unknown
LADB-9 — Railtrack to conduct safety examination of Paddington station layout and operations.
Recommendation: Railtrack should conduct a safety examination of the layout over 0-2 miles from Paddington Station so as to satisfy the HMRI, if necessary by a risk assessment and additional measures, that it is safe for operation at current speeds and …
Unknown
Prevention of Future Deaths reports(241)— showing 50 strongest matches
James Coates
Concerns: The coroner expressed concern that drivers with significant medical conditions are not self-reporting to the DVLA, and doctors are not notifying the DVLA due to the legal onus being on licence holders, which is not robust enough for proper license review.
Response (Department for Transport): • The DVLA has delivered educational sessions to healthcare professionals to encourage direct notifications of medical conditions. • The Department for Transport and DVLA are reviewing self-declaration forms and associated … (AI summary)
Responded
Joseph Burrell
Concerns: The coroner noted that pedestrians on the central reservation lacked a clear view of traffic lights and there were no dedicated pedestrian signals or control buttons, making it difficult to determine when it was safe to cross both lanes.
Response (Harrow Council): • Harrow Council completed the installation of new signal equipment and linking of signals via SCOOT by March 2013 to improve traffic flow. • The council is monitoring the performance … (AI summary)
Overdue
Matthew Thomas Hamilton
Concerns: The absence of a barrier at the end of the footpath, combined with a narrow pavement and restricted visibility from tall fencing and shrubbery, creates a hazard for children emerging onto the road.
Overdue
Brian Dorling and Philippine de Gerin-Ricard
Concerns: The coroner highlights confusion regarding unbordered blue strips on cycle super highways, which may cause cyclists and motorists to misjudge priority and safe positioning. There is also a need for more education on safer riding techniques and improved infrastructure at a specific junction.
Response (Mayor of London): • TfL has commissioned research into the use of coloured carriageway surfacing on cycle routes and has replaced unbordered blue surfaces with logo patches at signal-controlled junctions and Bow Round-about … (AI summary)
Responded
David Cox
Concerns: The coroner raised concerns about the narrow and acute bends on the bridleway, which provide no margin for error. Additionally, there is an absence of barriers between the track and the river, risking vehicles leaving the track and entering the water.
Response: • The Authority installed permanent signage and provided grit bins along the track. • The Authority commissioned a Survey Report identifying engineering measures for bank stabilisation and track widening, which … (AI summary)
Responded
Mustafa Cicek
Concerns: The coroner noted the bend at this location is a collision black spot and suggested improving chevron signs with yellow backgrounds and painting "SLOW" on the carriageway. Concerns were also raised about a eucalyptus sapling that will mature into a potential hazard.
Response (National Highways): • National Highways provided 'SLOW' road markings on the carriageway and confirmed the eucalyptus tree had been removed. • National Highways is planning to increase the number of chevrons on … (AI summary)
Overdue
Daniel Jones
Concerns: The coroner identified insufficient warning signage for a road junction, as witnesses were unaware of existing indicators. The report suggests improving signage, potentially with double white lines or larger triangles, and reviewing the speed limit around junctions on the A356.
Response (Dorset County Council): • Experienced officers in Traffic Engineering investigated the matter. • An action plan was produced for the specified location and route. (AI summary)
Responded
Karl Olof Nilsson
Concerns: The coroner raises concerns that the junction's layout and slope create an optical illusion, making the stop sign and stop line visible only at close range, potentially causing driver confusion about right of way.
Response (Bradford Metropolitan District Council): • Five trees were removed at each corner of the junction, which improved visibility. • A junction improvement scheme is scheduled for construction, incorporating stronger signing, lining, on-road demarcation, detection … (AI summary)
Overdue
Kenneth Aldridge
Concerns: The coroner noted concerns regarding the design of an access point to a service road parallel to the A4, where turning manoeuvres are difficult and potentially dangerous at a 70 mph speed limit.
Response (West Berkshire Council): • The council stated that consideration would be given to installing pedestrian warning signs and measures to assist access and egress to entrances along the dual carriageway. • The council … (AI summary)
Responded
Samuel Shaw
Concerns: Concerns were raised regarding pedestrian safety on the A1 trunk road near Haggerston Holiday Park, specifically noting the unlit crossing, restricted visibility for drivers, and the absence of warning signs or a central refuge.
Response (National Highways): • The respondent confirmed that warning signs and road markings for pedestrians have been in place since 2005. • The respondent stated that installing a central pedestrian refuge would not … (AI summary)
Responded
Malcolm Potter
Concerns: The railway crossing's warning light system, positioned before the gate, is not synchronised for multiple trains, allowing pedestrians to cross unaware of a second train. The coroner also noted the crossing type is unsuitable for a busy commuter and freight line.
Overdue
Saleh Ali Dalie
Concerns: The coroner expressed concern about the safety of a residential road after several incidents and two fatalities, noting that requested road calming, parking restrictions, and crossing measures had not been introduced.
Response (Birmingham City Council): • Birmingham City Council stated it would install temporary vehicle-activated speed signs on Kyotts Lake Road by the end of July 2014. • The Council confirmed a meeting was arranged … (AI summary)
Overdue
Gavin Roberts
Concerns: The coroner noted that the 60 mph speed restriction on a bend was unsafe and increased on approach to a bridge. Warning signs were identified as inadequate given the number of recorded incidents at this location.
Response (Rotherham Metropolitan Borough Council): • The council carried out an investigation into collisions, traffic speed, and existing signage on Rollings Lane. • The council proposes to amend the speed limit on the specified section … (AI summary)
Responded
Daniel Taylor
Concerns: The coroner raised concerns regarding a specific road section where a collision occurred, recommending a review of the location for the appropriateness of warning signs or road markings.
Overdue
Peter Banks
Concerns: The coroner noted that the crossing point in Westhead Avenue, marked by tactile paving, is likely too close to Weston Road, suggesting an extension of protective railings and moving the crossing further into Westhead Avenue.
Overdue
Sean Morley
Concerns: The coroner noted concerns regarding the A444, where pedestrians and cyclists frequently use the carriageway verge, yet there are no warning signs, street lights, or protective barriers despite a 70mph speed limit. This situation poses a risk of further fatal collisions.
Response (Warwickshire County Council): • A CCTV survey was commissioned to determine pedestrian and cyclist use, with analysis of the footage pending. • A feasibility study will be carried out to investigate introducing a … (AI summary)
Responded
Rosemary Simpson
Concerns: The coroner noted concerns regarding pedestrian safety at a busy intersection where people frequently cross against flashing lights, and bus visibility is impacted by the bus stop's location, requiring buses to cross three lanes quickly.
Overdue
William Watson
Concerns: The coroner noted that the layout of Middle Road and surrounding hedgerows near the bus stop at Tapnell might be affecting drivers' visibility and road safety.
Overdue
Francis Golding
Concerns: The coroner identified that the junction design at Vernon Place/Southampton Row leaves cyclists vulnerable, with no additional space in the bus lane. There has been slow progress on planned safety improvements for this junction, despite prior cyclist fatalities.
Response (Camden Council): • The Council laid anti-skid material across the Bloomsbury Way / Theobald’s Road corridor junction in 2012. • The Council implemented an experimental order on 31 January 2014 to permit … (AI summary)
Responded
Paul Millis
Concerns: The coroner raised concerns about the road layout at a junction, noting that lanes merge within a very short distance with an acute angle, leading to a delayed line of sight for drivers due due to proximity to another traffic flow.
Response: • The junction design was subject to three safety audits by an independent body at the planning, detailed design, and completion stages. • A fourth safety audit is planned to … (AI summary)
Responded
Yasmin Richards
Concerns: The coroner noted a second death on the same A46 section within a year and recommended reviewing and reducing the speed limit on the 'Hartley Bends'. Improvements to road signs, carriageway markings, and the provision of rumble strips were also suggested to enhance driver safety.
Response (Highway Agency): • The Highway Agency completed road resurfacing and implemented a safety scheme, which included installing high friction surfacing and vehicle-activated signs. • The agency provided temporary advisory 30 mph signage. … (AI summary)
Responded
Sukbir Singh Rana & Mandip Singh
Concerns: The coroner raised concerns regarding the appropriateness of the 60 mph speed limit on a country lane with bends and limited lighting, noting the collision occurred on a bend with a theoretical maximum speed of 60 mph.
Overdue
Arthur Shaw
Concerns: The coroner noted that the current driver's license renewal process for individuals over 70 focuses on sight and hearing, without a specific requirement for doctors to assess mental fitness to drive.
Overdue
Beryl Brinkman
Concerns: The coroner noted concerns about reduced driver visibility at a junction due to the proximity of parking, creating a serious risk for road users. The report also questioned the appropriateness of the parking and the designation of 'the ramp' as an adopted highway.
Response (Rochdale Borough Council): • The Road Safety Team conducted a review and site visit following the incident. • The Council submitted and received approval for a commissioning form to introduce 'At Any Time' … (AI summary)
Responded
Ming Cheung
Concerns: The coroner noted that the location where Miss Cheung crossed the road was an unofficial crossing point used by many pedestrians, with near-misses previously occurring. A large Tesco sign at the crossing obscured the view for both pedestrians and drivers.
Response (Tesco Store Limited): • Tesco Stores Limited installed improved warning and speed signage at the entrance to the shopping complex area. • Tesco Stores Limited installed speed humps and chicane railings to slow … (AI summary)
Responded
Lee Friend
Concerns: Concerns relate to inadequate visibility and training for temporary traffic light placement, along with the absence of clear police and council procedures for identifying and addressing road safety risks.
Overdue
Roger de Klerk
Concerns: Concerns included the danger of tramlines for cyclists, a confusing bicycle lane design at a junction that may lead to unsafe crossings or interactions with pedestrians, and unclear signage implying tram routes are cycle routes.
Response (Response De Klerk): • The council committed to carrying out a detailed review of the Addiscombe Road / Cherry Orchard Road junction to identify improvements for cyclist safety. • The council stated it … (AI summary)
Responded
Lorraine Sheridan
Concerns: The coroner noted two collisions at a specific location and raised concerns regarding pedestrian safety, identifying a need for improved phase indication to prevent unsafe crossing.
Overdue
Dolores Hubbert
Concerns: The coroner raised concerns regarding the overall safety of a junction, specifically citing the adequacy of speed restrictions and the frequency of grass cutting, which could potentially obscure drivers' views.
Response (Sunderland City Council): • The Council will program an assessment of possible measures for the A690/Durham Road, East Rainton junction in 2015. • The Council intends to commence the statutory process to reduce … (AI summary)
Responded
Marcus Szigetvari
Concerns: The coroner noted the difficulty for drivers exiting Llanwonno Road due to busy traffic, leading to risky manoeuvres, with poor visibility contributing to misjudgement. There have been nineteen other collisions on this road since 2001, including two fatalities.
Response (Highways Streetcare Services): • The authority reviewed the junction's design, visibility, and street lighting arrangement, finding them compliant with current standards. • A review of personal injury collision data for the specific junction … (AI summary)
Responded
Kevin Lawrenson
Concerns: The coroner raised concerns regarding the high number of accidents involving slow-moving vehicles at a specific road location, noting that existing warning signage appeared insufficient.
Response (National Highways): • National Highways instructed UK Highways M4O Limited to initiate work to improve signing on the southbound approach to the Stokenchurch Cutting. • The planned improvements include an additional 'Slow … (AI summary)
Responded
Thomas Hunt
Concerns: The coroner noted that non-injury collisions at the scene were not recorded, and that the 60mph speed limit on the B1192 through Brothertoft village was inappropriate given residential properties, suggesting a 30mph limit would be more suitable.
Response (Lincolnshire County Council): • A section of the B1192 at Brothertoft was resurfaced in November 2014. • The Council is reviewing its Speed Limit Policy, with a revised policy anticipated for formal adoption … (AI summary)
Overdue
Keri Holdsworth
Concerns: The coroner noted a history of several serious incidents, including three fatal ones, at a particular road junction. All fatal incidents involved vehicles turning right at this junction or from the northbound into the Dalton Piercy junction.
Response (National Highways): • National Highways indicated that an ongoing study, whose scope was extended to include the Dalton Piercy junction, is scheduled to report its findings in August 2015. • Decisions regarding … (AI summary)
Response (Hartlepool Borough Council): • Hartlepool Borough Council confirmed it had contacted Highways England, requesting them to respond as the lead body regarding potential studies to improve network safety. • The Council stated it … (AI summary)
Responded
Maria Nekrasova
Concerns: The coroner identified a lack of pedestrian protection on the bridge, specifically no central fence or reservation. Concerns were also raised about low and uneven street lighting, and headlight glare obscuring pedestrians from drivers' view at night.
Response (Transport for London): • Transport for London stated it would conduct a detailed investigation of lighting levels and distribution on the bridge by August 2015. • Transport for London stated it would consider … (AI summary)
Responded
Joshua Booth
Concerns: The coroner identified that a subsided section of road was substandard and dangerous, requiring immediate repair and appropriate warning signage with an advisory speed limit. Further, dangerous posts at the roadside necessitated the erection of an Armco barrier.
Response (Lincolnshire County Council): • The subsided road section was levelled with bituminous material. • Temporary signage advising of an uneven road surface was erected and left in place. • An advisory speed limit … (AI summary)
Responded
Anais Thouvenot
Concerns: The coroner raised concerns regarding the safety of the road junction at Upper Kings Street and Regent Road, Leicester, identifying issues with visibility, absent or inadequate filter lanes, heavy traffic, and the road's contour, particularly as it is a major cycle route.
Response (Leicester City Council): • The Council stated it would investigate the provision of Advanced Cycle Stop lines and the removal of right-turn lane markings into King Street. • The Council stated it would … (AI summary)
Responded
Valerie Walton
Concerns: The coroner noted concerns that the pedestrian crossing's positioning on the apex of a sharp bend was contributory to the death, with suggestions for relocation or traffic light control.
Response (Coventry City Council): • The Council reviewed the site and considered options to improve safety at the crossing. • It committed to enhancing the conspicuity of the existing zebra crossing. • These works, … (AI summary)
Responded
Daniel Foss
Concerns: The coroner identified a serious design issue on the Kingsway/Metro system, contributing to numerous road traffic collisions, injuries, near misses, and two fatalities, which requires action from the Local Authority to improve safety.
Response (Swansea City Council): • An advisory 20 mph speed limit was introduced in November 2014. • Temporary pedestrian barriers were installed on 12 April 2015 to assist in directing pedestrians to existing signal … (AI summary)
Responded
Julios Catachanas
Concerns: The coroner raised concerns regarding the absence of street lighting at the junction and suggested staggering the junction to prevent vehicles from driving straight through across Fosseway.
Response (Warwickshire County Council): • Warwickshire County Council identified the junction as a cluster site for the implementation of remedial measures. • The Council stated it would implement a street lighting scheme and upgrade … (AI summary)
Responded
Paul Coxon
Concerns: The coroner raised concerns regarding the lack of illuminated signage for pedestrians on a complex slip road and impaired driver visibility of hazards due to limited sightlines, particularly given the 50 mph speed limit.
Response (Gateshead Council): • The council stated it would erect an additional sign to indicate a pedestrian route. • Investigative work will be undertaken to confirm appropriate signing of the pedestrian route on … (AI summary)
Responded
James McGeown
Concerns: The coroner noted an undulation in the road surface that likely caused a vehicle to lose control, particularly at higher speeds, posing a risk of collision for drivers.
Overdue
Giuseppina Incisivo
Concerns: Concerns are raised that front blind spot mirrors on high-fronted goods vehicles provide insufficient visibility for pedestrians, particularly those close to the vehicle, and there is an over-reliance on them due to an absence of secondary front obstruction warning systems.
Response (Department for Transport): • The Department stated that engineers are working at national and international levels to improve HGV safety, with consideration being given in EU Working Groups to improving direct and indirect … (AI summary)
Responded
George Ainsworth
Concerns: The junction design at Deansgate and Knowsley Street, featuring a 90-degree bend and restricted driver visibility, creates risks for pedestrians crossing outside designated areas. Concerns also relate to insufficient pedestrian crossing time and the absence of guard rails to guide pedestrians to the crossing.
Response (Bolton Council): • The Council is considering the introduction of zig-zag markings at the crossing approach and a 20mph speed limit on Deansgate and Knowsley Street. • A section of pedestrian guardrailing … (AI summary)
Responded
Karen Clayton
Concerns: The coroner noted insufficient space for segregating mixed traffic, a confusing contra-flow cycle lane, and unclear signage. Concerns were also raised about the road layout encouraging pedestrians onto the cycle path and weak Highway Code guidance regarding pedestrian use of cycle paths.
Response (Trafford Council): • The road layout was designed and constructed in November 2002 in accordance with Department of Transport guidance. • Physical segregation for cyclists and vehicular traffic was provided, and the … (AI summary)
Overdue
David Charles
Concerns: The coroner noted that street lighting was switched off at the time of the incident, reducing the pedestrian's chance of being seen and potentially surviving the collision.
Overdue
John Roberts
Concerns: Pedestrians frequently cross a central reservation where a well-worn path indicates a serious risk, likely due to the nearest official crossing being 60 metres away and not clearly evident, raising concerns about the junction design.
Overdue
Kenneth McCurdy and Mary McCurdy
Concerns: The coroner noted the absence of signage at a gap in the central reservation to indicate that it is no entry for eastbound vehicles or to prohibit U-turns and right turns for eastbound vehicles.
Response (National Highways): • Highways England proposed measures to enhance existing facilities at the central reservation gap, including signing and road markings. • Highways England stated it would work with Durham Constabulary to … (AI summary)
Responded
Charles Rayner
Concerns: The crossover point for westbound traffic lacks a slip road or deceleration lane, requiring vehicles to reduce speed significantly in the outside lane. There is also no signage prohibiting a right turn at this location.
Overdue
Erich Speilmann
Concerns: The coroner raises concerns that the quality of street lighting at the incident location may have contributed to the incident.
Overdue
Neil Garry
Concerns: The coroner noted the absence of a pedestrian crossing at Ramshead Approach in Leeds, on a busy road (A6120) frequently used by pedestrians, including children.
Response (Leeds City Council): • Leeds City Council has concluded design considerations and confirmed a final layout for pedestrian assisted facilities at the junction. • A report will be presented to the Chief Officer … (AI summary)
Responded
Select committee recommendations(10)
#8 —
Recommendation: The Government and National Highways should pause the rollout of all-lane running motorways to collect more data, to upgrade and then evaluate the safety of existing all-lane running schemes and to consider alternative options for enhancing capacity on the Strategic …
Response attribution not verified
#34 — Poor footway infrastructure remains a key barrier to achieving active travel targets.
Recommendation: We questioned the Department on other challenges that local authorities are facing where updated guidance from the Department would be helpful. On active travel the Government has set a target of 50% of all short journeys being made by walking …
Response attribution not verified
#9 —
Recommendation: Dynamic hard shoulder motorways apparently confuse drivers, because the hard shoulder is used unpredictably to tackle congestion. A more consistent approach, where the hard shoulder is used at known times, could clarify the situation for drivers without physically removing the …
Response attribution not verified
#1 —
Recommendation: The design of our motorways and strategic roads necessarily entails balancing competing priorities. However, successive Administrations, together with the Department and National Highways’ predecessor, Highways England, underestimated the scale of safety measures needed effectively and reliably to mitigate the risks …
Response attribution not verified
#10 —
Recommendation: Research should be carried out in order to establish the level of risk from glare, flicker, and dazzle, for example in night-time driving.
Response attribution not verified
#11 —
Recommendation: Examining the available evidence base, we are not convinced that reinstating the hard shoulder on all all-lane running motorways will improve safety. The evidence suggests that doing so could put more drivers and passengers at risk of death and serious …
Response attribution not verified
#10 —
Recommendation: Controlled motorways, which retain the hard shoulder and have technology to regulate traffic, have the lowest casualty rates of all types of motorway on the Strategic Road Network. The Department and National Highways should revisit the case for controlled motorways. …
Response attribution not verified
#2 —
Recommendation: We welcome the Department’s acceleration of safety improvements to all-lane running motorways and acknowledge that the current Secretary of State for Transport and Minister for Roads have, upon their appointment, taken steps to address safety and delivery failures on all-lane …
Response attribution not verified
#11 —
Recommendation: The Government must examine the role that telematic technology can play in delivering a replacement road pricing mechanism that sets the cost of motoring based on the duration and time of the journey and vehicle type and size.
Response attribution not verified
#13 — Amend draft NNNPS to strengthen adherence to cycling infrastructure design standards for applicants.
Recommendation: The draft revised NNNPS should be amended to include a stronger requirement for scheme applicants to adhere to the cycling infrastructure design standards set out in CD 195.
Response attribution not verified
Independent reviews(4)
Acheson Report — Rec 26.1
we recommend policies which promote moderate intensity exercise including: further provision of cycling and walking routes to school, and other environmental modifications aimed at the safe separation of pedestrians and cyclists from motor vehicles; and safer opportunities for leisure.
Health & Social Care
Building Better Building Beautiful Commission — Rec 28
create healthy streets for people. This is an important need to update and improve the government’s guidance on street design (known as Manual for Streets). Again, this should be co-ordinated with the government’s new National Model Design Code (see policy proposition 7). • Manual for Streets 1 (2007) and Manual …
Building Safety
Acheson Report — Rec 17
We RECOMMEND further measures to reduce traffic speed, by environmental design and modification of roads, lower speed limits in built up areas, and stricter enforcement of speed limits.
Health & Social Care
Acheson Report — Rec 15
We RECOMMEND further measures to encourage walking and cycling as forms of transport and to ensure the safe separation of pedestrians and cyclists from motor vehicles.
Health & Social Care
LGO / SPSO decisions(415)
22-005-340 — London Borough of Hackney
Summary: We will not investigate Mr X’s complaint about a local road which he says is hazardous to the public. This is because there is insufficient evidence of fault by the Council.
LGO (Local Government & …
Environment And Regulation
Jul 2022
24-012-544 — London Borough of Redbridge
Summary: We will not investigate Mr B’s complaint that his property is being damaged by buses driving over an ineffective speed hump next to his home. This is because it is reasonable for Mr B to put in a claim to the Council’s insurers, and if needed, take the Council …
LGO (Local Government & …
Transport And Highways
Oct 2024
24-008-810 — Essex County Council
Summary: We will not investigate Mr X’s complaint about a newly constructed point of access to his property, which he believes is unsafe. This is because the Council has considered his concerns and responded to them, and we cannot question its judgement that the access is acceptable.
LGO (Local Government & …
Transport And Highways
Nov 2024
25-015-742 — Sheffield City Council
on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.
LGO (Local Government & …
Transport And Highways
Feb 2026
25-014-853 — Bristol City Council
on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.
LGO (Local Government & …
Transport And Highways
Feb 2026
25-007-841 — Transport for London
Summary: We will not investigate Mr X’s complaint about Transport for London’s decision to refuse his application for a grant. This is because the complaint is late and further investigation is unlikely to find fault.
LGO (Local Government & …
Transport And Highways
Jan 2026
PSOW-202101811 — Rhondda Cynon Taf County Borough Council
Miss A complained that Rhondda Cynon Taf County Borough Council (“the Council”) had granted her a parking permit on application but had then revoked it. Her property fronted 2 roads – Y Street and Z Road. The revocation had caused her upset and distress. She wanted the permit reinstated. In …
PSOW (Public Services Om…
Local Government
Aug 2021
PSOW-202208709 — Monmouthshire County Council
Mr X complained that Monmouthshire County Council had failed to resolve aspects of his complaint relating to the use of an unsuitable road by constriction traffic. He further complained about breaches, out of hours operations and deliveries, and concerns about inadequate road signs. The Ombudsman decided that the Council failed …
PSOW (Public Services Om…
Local Government
May 2023
PSOW-202404035 — Transport for Wales
Mrs A complained because she was unhappy that Transport for Wales had failed to address the concerns raised in her letter in May 2024. The Ombudsman found that the body had provided a response in July 2024, but the response did not sufficiently address Mrs A’s concerns. The Ombudsman sought …
PSOW (Public Services Om…
Oct 2024
21-013-956 — West Northamptonshire Council
Summary: We will not investigate this complaint that vibrations caused by large vehicles travelling over a speed hump are resulting in damage to the complainant’s home. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It would …
LGO (Local Government & …
Transport And Highways
Jan 2022
21-018-036 — Tameside Metropolitan Borough Council
Summary: Mr X complains about the Council’s failure to reinstall a speed hump in his road. We will not investigate the complaint because we are unlikely to find evidence of fault by the Council.
LGO (Local Government & …
Transport And Highways
Apr 2022
22-001-878 — Shropshire Council
Summary: We will not investigate Mrs B’s complaint that the Council has damaged her boundary wall. This is because it is reasonable for Mrs B to pursue her claim against the Council at court.
LGO (Local Government & …
Transport And Highways
May 2022
22-001-794 — Medway Council
Summary: We will not investigate Mrs X’s complaint the Council is failing to maintain or repair a main road causing danger to road users. Mrs X has an alternative remedy at court which it is reasonable for her to use.
LGO (Local Government & …
Transport And Highways
May 2022
22-001-786 — Hampshire County Council
Summary: We will not investigate this complaint about disruption during roadworks because it is late with no good reason to investigate it now.
LGO (Local Government & …
Transport And Highways
May 2022
22-001-769 — Cheshire West & Chester Council
Summary: We will not investigate Mr X’s complaint that the Council has the wrong highway repair priorities, has failed to repair two major roads which places drivers at risk, and wastes public money. Mr X has a legal remedy at court which it is reasonable for him to use if …
LGO (Local Government & …
Transport And Highways
May 2022
21-013-852 — Sevenoaks District Council
Summary: Mr B complained the Council made errors when it approved his neighbour’s planning application for a boundary fence, and it failed to take action against encroachment on his property. We found the Council at fault for failing to follow the local Highway Authority’s advice, as it approved the planning …
LGO (Local Government & …
Planning
Upheld
May 2022
22-003-019 — Milton Keynes Council
Summary: We will not investigate this complaint about the Council’s response to a problem with pavement parking that Mr X reported to it. This is because there is insufficient evidence of fault by the Council and Mr X is not caused a significant personal injustice.
LGO (Local Government & …
Transport And Highways
Jun 2022
21-010-763 — St Helens Metropolitan Borough Council
Summary: Mr X complained about noise, vibration, and light intrusion due to changes to a major road junction near his home. He also complained of holes in his garden because of land movement during construction. Mr X said this caused stress and distress. We do not find the Council at …
LGO (Local Government & …
Transport And Highways
Not Upheld
Jun 2022
22-003-069 — East Sussex County Council
Summary: We will not investigate this complaint about the Council’s actions as consultee on a planning application. There is
LGO (Local Government & …
Transport And Highways
Jul 2022
22-004-386 — Kent County Council
Summary: We will not exercise discretion to investigate this complaint about the Council’s introduction of temporary traffic schemes in 2021. The complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.
LGO (Local Government & …
Transport And Highways
Jul 2022
21-017-957 — Hampshire County Council
Summary: Ms X complains the Council’s decision to allow a neighbour to create a vehicular crossing was contrary to its policy and impacts on access to his property. We have found no evidence of fault in the way the Council considered these matters. So have completed our investigation
LGO (Local Government & …
Transport And Highways
Not Upheld
Sep 2022
22-007-834 — City of Doncaster Council
Summary: We will not investigate this complaint about the Council’s decision to carry out improvements to a pedestrian crossing near Miss X’s home. There is insufficient evidence of fault which warrant an investigation.
LGO (Local Government & …
Transport And Highways
Sep 2022
22-008-195 — Devon County Council
Summary: We will not investigate Mr X’s complaint the Council has delayed dealing with his claim for damage to his car caused by a road diversion sign. It is reasonable for Mr X to use his legal remedy at court if he believes the Council is responsible for the damage.
LGO (Local Government & …
Transport And Highways
Sep 2022
22-009-688 — Hampshire County Council
Summary: We will not investigate this complaint about the impact a speed bump installed by the Council is having on Mr X’s property. This is because the complaint is late and because Mr X has a legal remedy against the Council which places the complaint outside our jurisdiction.
LGO (Local Government & …
Transport And Highways
Nov 2022
22-010-985 — London Borough of Havering
Summary: We will not investigate this complaint about how the Council dealt with concerns raised about barriers on highways and in parks, which the complainant says restricts access for pedestrians and cyclists. This is because we cannot add to the Council’s investigation and cannot achieve the outcome the complainant seeks.
LGO (Local Government & …
Transport And Highways
Dec 2022
23-018-117 — Warwickshire County Council
Summary: We will not investigate this complaint about the Council’s decision not to paint a section of double yellow line regulations which Mr X requested for highway safety reasons. There is insufficient evidence of fault which would warrant an investigation.
LGO (Local Government & …
Transport And Highways
Apr 2024
23-018-530 — London Borough of Croydon
Summary: We will not investigate Mrs X’s complaint that the Council has refused to increase safety measures on a road junction. This is because Mrs X’s complaint is late and there is not enough evidence of fault by the Council causing Mrs X significant injustice. The incidents which caused the …
LGO (Local Government & …
Transport And Highways
Apr 2024
23-020-588 — London Borough of Islington
Summary: We will not investigate this complaint that the Council has not taken action regarding bus lane violations. This is because there is insufficient evidence of fault by the Council.
LGO (Local Government & …
Transport And Highways
May 2024
23-015-646 — Essex County Council
Summary: Ms X complained the Council wrongly approved her neighbour’s application for a dropped kerb which does not meet the Council’s vehicle crossing criteria. The Council is at fault for failing to ensure the application complies with policy and failing to investigate this thoroughly when Ms X complained. This has …
LGO (Local Government & …
Transport And Highways
Upheld
May 2024
24-001-741 — London Borough of Camden
Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse him highways permission for a vehicle crossover at his property. There is not enough evidence of fault in the Council’s decision-making processes to warrant us investigating.
LGO (Local Government & …
Transport And Highways
Jun 2024
24-004-741 — London Borough of Sutton
Summary: We will not investigate Mr B’s complaint that he suffered injuries after slipping on loose grit which the Council left on the pavement outside his home. This is because it is reasonable for Mr B to put in a compensation claim to the Council, and if needed, pursue this …
LGO (Local Government & …
Transport And Highways
Jul 2024
24-006-785 — London Borough of Lambeth
Summary: We will not investigate Ms X’s complaint about the Council’s decision to refuse her 2022 claim for damages after she tripped on an uneven pavement slab and injured her shoulder. The complaint lies outside our jurisdiction because it is late and there are no good grounds to exercise discretion …
LGO (Local Government & …
Transport And Highways
Sep 2024
24-008-103 — Plymouth City Council
Summary: We will not investigate Mr X’s complaint about the Council’s decision to issue him a legal notice requiring him to cut back vegetation overhanging and obstructing the highway, and its subsequent decision to complete the works and recover the costs from him. It is reasonable for Mr X to …
LGO (Local Government & …
Transport And Highways
Oct 2024
24-011-686 — Wigan Metropolitan Borough Council
Summary: We will not investigate this complaint about council refuse lorries driving along a one-way street in the wrong direction. The case does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is not enough evidence of significant personal injustice from the …
LGO (Local Government & …
Environment And Regulation
Oct 2024
24-018-885 — London Borough of Bromley
Summary: We will not investigate this complaint about controlled parking zone applications. This is because the complaint is made late and there are not good reasons to investigate now.
LGO (Local Government & …
Transport And Highways
May 2025
24-022-235 — West Sussex County Council
Summary: We will not investigate this complaint about highway maintenance because it is reasonable to expect Mr Y to approach the court about the matter and the courts are better placed to deal with the complaint.
LGO (Local Government & …
Transport And Highways
May 2025
24-018-449 — Milton Keynes Council
Summary: Mr B complained that the Council failed to respond to his enquiries about a dangerous stretch of road near his property. We found the Council failed to respond to his enquiries on several occasions causing frustration and possible delay to the speed reduction. The Council has agreed to apologise …
LGO (Local Government & …
Transport And Highways
Upheld
Jul 2025
25-006-464 — City of Bradford Metropolitan District Council
Summary: We will not investigate this complaint about the refusal of a grant under the clean air scheme. This is because there is insufficient evidence of fault by the Council and there were appeal rights the complainant could have used.
LGO (Local Government & …
Transport And Highways
Jul 2025
24-015-749 — North Lincolnshire Council
Summary: Mr B complained that the Council had failed to take action to address safety concerns from heavy goods vehicles using roads near his property. It has also made contradictory statements about the safety of the road. We recognise the situation is not ideal, but we have not found fault …
LGO (Local Government & …
Transport And Highways
Not Upheld
Aug 2025
25-015-053 — Calderdale Metropolitan Borough Council
Summary: We will not investigate Mr B’s complaint that his car was damaged by a width restriction which the Council had not clearly signed. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.
LGO (Local Government & …
Transport And Highways
Oct 2025
25-005-739 — Wokingham Borough Council
Summary: We will not investigate this complaint that the Council is ignoring residents’ concerns about a new road layout. There is insufficient evidence of fault, and we cannot achieve the outcome the complainant is seeking.
LGO (Local Government & …
Transport And Highways
Oct 2025
25-015-448 — Wokingham Borough Council
Summary: We will not investigate this complaint about the Council’s failure to provide appropriate signage on a road diversion. This is because any injustice Mr X experienced is not sufficient to warrant an investigation.
LGO (Local Government & …
Transport And Highways
Oct 2025
24-011-114 — Essex County Council
Summary: We will not investigate Mrs X’s complaint about the Council not cutting back vegetation on a corner next to the rural road on which she lives. There is not enough evidence of Council fault to warrant investigation. Even if there has been fault, there is insufficient significant personal injustice …
LGO (Local Government & …
Transport And Highways
Nov 2024
201708708 — West Dunbartonshire Council
Mr C complained about works carried out by the council to lower the footway at his property to allow for access to his driveway. The council carried out works to drop the kerb, but did not lower the heel kerb. Mr C complained that, as a result of the council …
SPSO (Scottish Public Se…
Local Government
Upheld
May 2019
25-023-041 — South Staffordshire District Council
Summary: We will not investigate Mr B’s complaint about the Council’s response to a safety risk at a Council car park which he has reported. This is because there is not enough evidence of fault to justify an investigation.
LGO (Local Government & …
Transport And Highways
Jan 2026
25-018-638 — Cheshire East Council
on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.
LGO (Local Government & …
Transport And Highways
Feb 2026
25-013-066 — Liverpool City Council
We will not investigate this complaint about the Council’s failure to take action over noise from an uneven road surface outside Mr X’s home. There is insufficient evidence of fault which would warrant an investigation.
LGO (Local Government & …
Transport And Highways
Feb 2026
25-013-437 — Sheffield City Council
Summary: We will not investigate Mr X’s complaint about the Council’s management of weeds on his road. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
LGO (Local Government & …
Transport And Highways
Jan 2026
25-013-398 — Bournemouth, Christchurch and Poole Council
on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.
LGO (Local Government & …
Transport And Highways
Jan 2026
25-012-034 — Durham County Council
Summary: We will not investigate this complaint about the actions of the Council following the breach of a highway permit by a third-party company. We have not seen enough evidence of fault by the Council to justify an investigation. Also, the injustice claimed by the complainant results from the actions …
LGO (Local Government & …
Transport And Highways
Jan 2026