Mr X complained that Monmouthshire County Council had failed to resolve aspects of his complaint relating to the use of an unsuitable road by constriction traffic. He further complained about breaches, out of hours operations and deliveries, and concerns about inadequate road signs.
The Ombudsman decided that the Council failed to provide Mr X with an update following its documented actions, which caused frustration to Mr X and led him to contact the Ombudsman. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to issue a further complaint response that would provide Mr X with an update in respect of its unannounced site visits, its assurance that it will continue to monitor the operation and deliveries, and an update on the status of the road signage following the documented site visits. The Council agreed that it would action this within 2 weeks.