Recommendation 9

Dynamic hard shoulder motorways apparently confuse drivers, because the hard shoulder is used unpredictably to tackle congestion. A more consistent approach, where the hard shoulder is used at known times, could clarify the situation for drivers without physically removing the hard shoulder. The Department for Transport and National Highways should pause plans to convert dynamic hard shoulder motorways until the next Road Investment Strategy and use the intervening period to trial alternative ways in which to operate the dynamic hard shoulder to make the rules less confusing for drivers.