Dr B complained that Hywel Dda University Health Board had failed to issue a response to her complaint, which she made to it in December 2025.
The Ombudsman found that the Health Board had failed to provide its complaint response. She said that this caused frustration and uncertainty to Dr B. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to, within 4 weeks, provide an apology and explanation to Dr B for the delay, issue its complaint response and offer to pay Dr B £150 in recognition of her time and trouble in making a complaint to the Ombudsman.