Children’s Social Services: Wrexham County Borough Council Report Date 12/08/2026 Case Against Wrexham County Borough Council Subject Childrens Social Services Case Reference Number 202603039 Outcome Early resolution Miss A complained that Wrexham County Borough Council failed to address her concerns regarding contact with her nephew.
The Ombudsman found that the Council failed to formally address the concerns under the relevant complaint process. This caused additional frustration and uncertainty for Miss A. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to log the complaint under Stage 2 of its complaint process, within 1 week and to issue its complaint response, within 4 weeks.