Mr A complained that Betsi Cadwaladr Health Board (“the Health Board”) failed to address his concerns in its complaint response.
The Ombudsman found that the Health Board failed to issue a response which addressed Mr A’s specific requests in respect of his ongoing care and reasonable adjustments.
The Ombudsman sought and gained the Health Board’s agreement to issue a revised complaint response to Mr A within 1 month, which fully addresses the specific points raised in the first instance.