Ms B complained she had not received a response from Hywel Dda University Health Board about the care and treatment her former partner Mr C had received.
The Ombudsman decided that whilst the Health Board had provided updates, it had not issued the complaint response. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement that within 2 weeks it will write to Ms B to apologise for the delay and provide an explanation, and within 8 weeks it would issue the complaint response.