Source · Ombudsman decisions
PSOW Individual Decisions
3,148 total decisions
861 investigated
495 upheld
61% upheld of investigated
Years: Oct 2013–May 2026
3,148 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202102028 | Cardiff and Vale University Health Board | Health | Other | 6 Jan 2023 |
| PSOW-202107260 | Betsi Cadwaladr University Health Board | Health | Upheld | 5 Jan 2023 |
| PSOW-202105101 | Betsi Cadwaladr University Health Board | Health | Not Upheld | 4 Jan 2023 |
| PSOW-202205646 | Swansea Council | Local Government | Resolved / Early Resolution | 4 Jan 2023 |
| PSOW-202203867 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 4 Jan 2023 |
| PSOW-202200244 | Aneurin Bevan University Health Board | Health | Upheld | 4 Jan 2023 |
| PSOW-202205343 | Carmarthenshire County Council | Local Government | Resolved / Early Resolution | 4 Jan 2023 |
| PSOW-202204860 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 3 Jan 2023 |
| PSOW-202205640 | Swansea Council | Local Government | Resolved / Early Resolution | 3 Jan 2023 |
| PSOW-202206315 | Hafod Housing Association | Housing | Resolved / Early Resolution | 3 Jan 2023 |
| PSOW-202206121 | Welsh Ambulance Services NHS Trust | Health | Upheld | 3 Jan 2023 |
| PSOW-202205752 | Valleys To Coast Housing | Housing | Resolved / Early Resolution | 28 Dec 2022 |
| PSOW-202205741 | Neath Port Talbot Council | Local Government | Resolved / Early Resolution | 22 Dec 2022 |
| PSOW-202205412 | Newport City Council | Local Government | Resolved / Early Resolution | 22 Dec 2022 |
| PSOW-202205738 | Vale of Glamorgan Council | Local Government | Resolved / Early Resolution | 22 Dec 2022 |
| PSOW-202205658 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 22 Dec 2022 |
| PSOW-202205541 | Monmouthshire County Council | Local Government | Resolved / Early Resolution | 22 Dec 2022 |
| PSOW-202206173 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 22 Dec 2022 |
| PSOW-202206233 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 21 Dec 2022 |
| PSOW-202105999 | Cwm Taf Morgannwg University Health Board | Health | Not Upheld | 20 Dec 2022 |
| PSOW-202202598 | Cardiff Council | Local Government | Resolved / Early Resolution | 20 Dec 2022 |
| PSOW-202105884 | A GP Practice in the area of Betsi Cadwaladr University Health Board | Health | Upheld | 20 Dec 2022 |
| PSOW-202205192 | Swansea Council | Local Government | Resolved / Early Resolution | 16 Dec 2022 |
| PSOW-202205660 | Conwy County Borough Council | Local Government | Resolved / Early Resolution | 16 Dec 2022 |
| PSOW-202105815 | Betsi Cadwaladr University Health Board | Health | Upheld | 16 Dec 2022 |