Source · PSOW (Public Services Ombudsman for Wales)

Wrexham County Borough Council

PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution Reference PSOW-202207340 Sector Local Government Category Childrens Social Services Decided 27 February 2023

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Underinvestment in Children's Social Care Vulnerable child care

Full decision

Miss F complained about Wrexham County Council’s handling of her complaint about children’s Social Services.

Whilst the Ombudsman acknowledged that further to its enquiries with the Council, it had provided an apology and explanation to Miss F for the poor level of service experienced, the Ombudsman decided that the Council had not issued a complaint response. She said that this caused frustration and uncertainty to Miss F. She decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Council’s agreement to offer miss F redress of £125 and issue a complaint response within 4 weeks.

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Other decisions involving Wrexham County Borough Council

Reference	Date	Summary	Outcome
PSOW-202200187	—	The Ombudsman received a complaint that a Member (“the Member”) of Wrexham County Borough Council (“the Council”) had breached the …	Not Upheld
PSOW-202506043	21 Jan 2026	Mr C complained that Wrexham Council had refused to repair a damaged water pipe, leading to dampness in his property. …	Resolved / Early Resolution
PSOW-202501004	07 Aug 2025	Mr C complained that Wrexham County Borough Council failed to take enforcement action in relation to a development adjacent to …	Resolved / Early Resolution
PSOW-202500279	22 Jul 2025	Miss A complained about how the Council had determined her application for a disabled facilities grant (“DFG”). Miss A said …	Resolved / Early Resolution
PSOW-202305850/202305851/202305851	18 Jul 2025	The Complainant, who held a governance role within Wrexham County Council (“the Council”), alleged that 3 Council members (“the 3 …	Not Upheld

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