View Neath Port Talbot Council scorecard
The Ombudsman decided that the Council had failed to provide regular and meaningful updates and had not issued a Stage 2 complaint response. She said that his caused frustration and uncertainty to Mr T. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to provide an apology and explanation to Mr T for the delay, offer him redress of £125 and issue a complaint response within 4 weeks.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202408920 | 06 Mar 2026 | Mr B complained about whether Neath Port Talbot Council responded appropriately to reports of noise he made regarding a development … | Partly Upheld |
| PSOW-202508139 | 13 Feb 2026 | Mr A complained about Neath Port Talbot Council’s handling of his complaint regarding its failure to issue an amended Individual … | Resolved / Early Resolution |
| PSOW-202508773 | 06 Feb 2026 | Mrs A complained regarding the construction of a garage near her property. The Ombudsman found that the Council had not … | Resolved / Early Resolution |
| PSOW-202508038 | 22 Dec 2025 | Miss A complained that Neath Port Talbot Council failed to escalate or respond to her concerns about its refusal to … | Resolved / Early Resolution |
| PSOW-202503849 | 06 Oct 2025 | Ms A complained about her experience with a social worker that she has dealt with since 2023. Ms A’s complaint … | Resolved / Early Resolution |