Ms L complained that despite raising concerns in June 2022, she had not received a response or resolution to her complaint.
The Ombudsman concluded that the Surgery failed to comply with its statutory complaint’s procedure, and said this caused frustration to Ms L.
As an alternative to an investigation, the Ombudsman sought and gained the Surgery’s agreement to write to Ms L and provide an apology and response within 30 working days.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202503510 | 20 Mar 2026 | Ms D complained about the standard of care provided to her late mother, Mrs E, by the GP Practice. Ms … | Resolved / Early Resolution |
| PSOW-202505108 | 09 Jan 2026 | Mr B complained, via an advocate, about a lack of complaint responses and about various aspects of the care and … | Resolved / Early Resolution |
| PSOW-202409479 | 06 Nov 2025 | Miss C complained about a GP Practice in the area of Hywel Dda University Health Board. The complaint subject to … | Not Upheld |
| PSOW-202503768 | 14 Oct 2025 | Ms X complained that the Surgery failed to provide a response to the complaint she submitted to it in February … | Resolved / Early Resolution |
| PSOW-202404815 | 07 Oct 2025 | Mrs A complained that the GP Practice had failed to provide appropriate care and treatment in relation to swabs and … | Resolved / Early Resolution |