Ms X complained that the Health Board had not provided her with a response to the complaint she submitted to it more than 6 months ago.
The Ombudsman decided that there had been a delay in the Health Board’s complaint response, which caused inconvenience and frustration to Ms X and led her to contact the Ombudsman. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to issue its complaint response, within three months, and apologise for the delay.