Source · Ombudsman decisions
PSOW Individual Decisions
3,113 total decisions
854 investigated
495 upheld
61% upheld of investigated
Years: Oct 2013–Apr 2026
3,113 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202508595 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 27 Feb 2026 |
| PSOW-202507563 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 26 Feb 2026 |
| PSOW-202506407 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 26 Feb 2026 |
| PSOW-202508603 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 26 Feb 2026 |
| PSOW-202504265 | Swansea Council | Health | Other | 26 Feb 2026 |
| PSOW-202508923 | Newport City Council | Local Government | Resolved / Early Resolution | 25 Feb 2026 |
| PSOW-202403251 | Hywel Dda University Health Board | Health | Other | 25 Feb 2026 |
| PSOW-202405151 | Cwm Taf Morgannwg University Health Board | Health | Upheld | 25 Feb 2026 |
| PSOW-202505296 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 24 Feb 2026 |
| PSOW-202509256 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 24 Feb 2026 |
| PSOW-202506190 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 24 Feb 2026 |
| PSOW-202509383 | Swansea Council | Local Government | Resolved / Early Resolution | 23 Feb 2026 |
| PSOW-202508409 | Cardiff Council | Local Government | Resolved / Early Resolution | 23 Feb 2026 |
| PSOW-202508199 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 20 Feb 2026 |
| PSOW-202406887 | Hywel Dda University Health Board | Health | Not Upheld | 20 Feb 2026 |
| PSOW-202508118 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 20 Feb 2026 |
| PSOW-202508541 | Monmouthshire County Council | Local Government | Resolved / Early Resolution | 19 Feb 2026 |
| PSOW-202509258 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 18 Feb 2026 |
| PSOW-202500138 | Cardiff Council | Local Government | Not Upheld | 18 Feb 2026 |
| PSOW-202507009 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 18 Feb 2026 |
| PSOW-202507124 | Torfaen County Borough Council | Local Government | Resolved / Early Resolution | 16 Feb 2026 |
| PSOW-202409138 | Betsi Cadwaladr University Health Board | Health | Upheld | 16 Feb 2026 |
| PSOW-202509318 | Cardiff Council | Local Government | Resolved / Early Resolution | 13 Feb 2026 |
| PSOW-202508139 | Neath Port Talbot Council | Local Government | Resolved / Early Resolution | 13 Feb 2026 |
| PSOW-202506465 | Newport City Council | Local Government | Resolved / Early Resolution | 13 Feb 2026 |