Source · Ombudsman decisions
PSOW Individual Decisions
3,202 total decisions
871 investigated
495 upheld
60% upheld of investigated
Years: Oct 2013–Aug 2026
3,202 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202309450 | Llandrindod Wells Town Council | Local Government | Not Upheld | 30 Mar 2026 |
| PSOW-202405003 | Llandrindod Wells Town Council | Local Government | Not Upheld | 30 Mar 2026 |
| PSOW-202307874 | Llandrindod Wells Town Council | Local Government | Not Upheld | 30 Mar 2026 |
| PSOW-202509565 | Cadwyn Housing Association Ltd | Housing | Resolved / Early Resolution | 27 Mar 2026 |
| PSOW-202509039 | Wales & West Housing Association | Housing | Resolved / Early Resolution | 27 Mar 2026 |
| PSOW-202508210 | Caerphilly County Borough Council | Local Government | Resolved / Early Resolution | 26 Mar 2026 |
| PSOW-202508407 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 26 Mar 2026 |
| PSOW-202510012 | Monmouthshire County Council | Local Government | Resolved / Early Resolution | 26 Mar 2026 |
| PSOW-202506775 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 26 Mar 2026 |
| PSOW-202407970 | Rhondda Cynon Taf County Borough Council | Local Government | Not Upheld | 26 Mar 2026 |
| PSOW-202509082 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 25 Mar 2026 |
| PSOW-202509632 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 25 Mar 2026 |
| PSOW-202501044 | Hywel Dda University Health Board | Health | Partly Upheld | 24 Mar 2026 |
| PSOW-202407336 | Aneurin Bevan University Health Board | Health | Not Upheld | 24 Mar 2026 |
| PSOW-202504851 | Newport City Council | Local Government | Withdrawn | 24 Mar 2026 |
| PSOW-202508722 | Cardiff Council | Local Government | Resolved / Early Resolution | 24 Mar 2026 |
| PSOW-202402831 | A GP Practice in the area of Aneurin Bevan University Health Board | Health | Partly Upheld | 23 Mar 2026 |
| PSOW-202406493 | Carmarthenshire County Council | Local Government | Partly Upheld | 23 Mar 2026 |
| PSOW-202509795 | Denbighshire County Council | Local Government | Resolved / Early Resolution | 23 Mar 2026 |
| PSOW-202403945 | Aneurin Bevan University Health Board | Health | Partly Upheld | 23 Mar 2026 |
| PSOW-202408484 | Cardiff and Vale University Health Board | Health | Partly Upheld | 23 Mar 2026 |
| PSOW-202508670 | An Orthodontic Clinic | Health | Resolved / Early Resolution | 20 Mar 2026 |
| PSOW-202502126 | Betsi Cadwaladr University Health Board | Health | Partly Upheld | 20 Mar 2026 |
| PSOW-202409371 | A GP Practice in the area of Cardiff & Vale University Health Board | Health | Not Upheld | 20 Mar 2026 |
| PSOW-202503510 | A GP Practice in the area of Hywel Dda University Health Board | Health | Resolved / Early Resolution | 20 Mar 2026 |