Mr C complained about the care and treatment his late sister, Ms A, received from Welsh Ambulance Services NHS Trust on 3 and 4 June 2024. Specifically, Mr C complained that his calls for an ambulance on 3 June were not handled appropriately and the arrival of the ambulance was delayed, which affected the outcome for Ms A.
The investigation found that whilst there was a lengthy wait for an ambulance to attend Ms A, this was not as a result of any identified failings in the handling of calls made to and from the Trust and that the delay was due to resourcing issues. The Ombudsman did not uphold this complaint.