Mr A complained that the Vale of Glamorgan Council (“the Council”) had nor honoured its commitments for community involvement in the ongoing oversight and governance of a local park and that the Council had failed to progress a community asset transfer application (“CAT”).
The Ombudsman found that Mr A’s complaint had been partially upheld at stage 1 and stage 2 of the Council’s complaint procedure and that it had outlined actions it was going to take to resolve Mr A’s complaint. However the Ombudsman found that the Council had not taken any meaningful steps to implement the actions it had agreed to take.
The Ombudsman decided to settle the complaint without an investigation on the basis that within 1 month the Council will: a) Appoint a single senior responsible officer and confirm to Mr A who that is.
b) Confirm the final position of the CAT application and share this with Mr A.
c) Arrange a meeting with local stakeholders following the cabinet decision on the CAT application and confirm that date with Mr A.
d) Publish the relevant emergency powers for March 2025 which are currently missing from the Council website.