Repairs and maintenance (inc improvements and alteration eg. central heating double glazing): Cardiff Council Report Date 15/05/2026 Case Against Cardiff Council Subject Repairs and maintenance (inc improvements and alteration eg. central heating double glazing) Case Reference Number 202509986 Outcome Early resolution Miss A complained to the Council about repairs that had not been completed and the lack of communication she had received. Miss A said she had tried contacting the Council about her repairs and she did not receive communication back.
The Ombudsman found that there were outstanding repairs, the Council had not completed. The Ombudsman considered this caused Miss A stress and decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to within 4 weeks, complete all of Miss A’s outstanding repairs that she raised.