Repairs and maintenance (inc improvements and alteration eg. central heating double glazing): Cardiff Council Report Date 13/05/2026 Case Against Cardiff Council Subject Repairs and maintenance (inc improvements and alteration eg. central heating double glazing) Case Reference Number 202510923 Outcome Early resolution Ms A complained that Cardiff Council failed to respond to the complaint she submitted and failed to complete the repairs to her property.
The Ombudsman found that the Council had not provided a final complaint response and some repairs were outstanding.
The Ombudsman said this caused uncertainty and frustration for Ms A and decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to, within 2 weeks, write to the complainant to confirm the date that the repairs will be undertaken. In addition to this, the Council also agreed to, within 6 weeks, provide a final complaint response that will include an apology and explanation for the delay in completing the repairs.