Source · PSOW (Public Services Ombudsman for Wales)

Vale of Glamorgan Council

PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution Reference PSOW-202511004 Sector Local Government Category Unauthorised development - calls for enforcement action etc Decided 07 May 2026

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Full decision

The Ombudsman found that the Council failed to acknowledge and respond to Mrs A’s complaint. She said this caused uncertainty and frustration to Mrs A and decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Council’s agreement to, within 3 weeks, offer an apology and explanation to Mrs A, issue a complaint response and offer a £100 financial redress payment in recognition of the failure to respond to Mrs A’s complaint and for the time and trouble in making a complaint to the Ombudsman.

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Other decisions involving Vale of Glamorgan Council

Reference	Date	Summary	Outcome
PSOW-202505556	30 Jun 2026	Mr A complained because he was unhappy with the actions and complaint response from Vale of Glamorgan Council in respect …	Resolved / Early Resolution
PSOW-202601822	30 Jun 2026	Mr A complained that Vale of Glamorgan Council failed to respond to the complaint he submitted regarding the repairs to …	Resolved / Early Resolution
PSOW-202600334	13 May 2026	Mr A complained that the Vale of Glamorgan Council (“the Council”) had nor honoured its commitments for community involvement in …	Resolved / Early Resolution
PSOW-202510365	17 Mar 2026	Mr B complained that he had raised a repair complaint but that no one had come to inspect or repair …	Resolved / Early Resolution
PSOW-202508912	12 Mar 2026	Mrs A complained that following her complaint to Vale of Glamorgan Council it failed to provide a Stage 2 complaint …	Resolved / Early Resolution

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