3,294 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Ms A complained about Bridgend County Borough Council’s decision not to investigate a complaint about the domiciliary care her late father received from a care agency, part funded by a Council care package. The Ombudsman decided that whilst the Council had informed Ms A in …
Mrs A complained about the management and care her late brother, Mr B, received at Wrexham Maelor Hospital and specifically, whether the decision to operate in March 2023, rather than administer neoadjuvant reduction therapy (cancer treatment, such as chemotherapy, which is carried out before the …
Mrs A complained about the care and treatment she received from the Health Board. Mrs A said that there had been a failure to undertake diagnostic investigations such as an MRI, which resulted in her paying for a private scan. Mrs A also complained that …
Mr L complained that Carmarthenshire County Council failed to properly deal with his reports about noise and antisocial behaviour from a neighbouring property. He also complained about the Council’s response to his formal complaint. The Council upheld Mr L’s formal complaint and acknowledged that communications …
The Ombudsman investigated Mrs A’s complaints that the GP Practice: a) failed to diagnose and treat hypertension (high blood pressure) between 2017 and 2021 b) failed to appropriately interpret and act upon the results of an ECG (electrocardiogram – a test that records the electrical …
The Ombudsman’s investigation found that there was no evidence that the quality of repairs failed to meet the required standards. The investigation found that the lack of clear documentation meant that the Ombudsman was unable to definitively conclude that the Council carried out the repairs …
Mr A complained about the care and treatment he received from the Community Mental Health Team at Aneurin Bevan University Health Board. The Ombudsman decided that whilst the Health Board had sent a response to his complaint, it had not fully addressed his concerns. She …
Mrs A complained about her late husband, Mr A’s cardiology management and care by Glan Clwyd Hospital and the handling of her complaint. The investigation focused on the following: a) Whether it was clinically appropriate not to fit the late Mr A with an Implantable …
Mrs C complained about the care that Betsi Cadwaladr University Health Board provided to her mother, Mrs A. Mrs C described poor communication and a lack of empathy from hospital staff and said that Mrs A was discharged to a care home, despite a deterioration …
Mr A complained about various issues regarding the care provided to his late mother, who had suffered from Parkinson’s disease. Mr A considered that the Health Board had failed to respond, or to adequately respond, to specific concerns he had raised with it. He was …
Mrs A complained that she was dissatisfied with Cardiff and Vale University Health Board’s (“the Health Board”) response to her complaint that her Gynaecology referral was not accepted, and that she was denied treatment. The Health Board declined Mrs A’s request for a further written …
Mr B complained about the care and treatment provided by Betsi Cadwaladr University Health Board to his late mother. Mr B was concerned that the Health Board had failed to acknowledge shortcomings that could improve a patient’s quality of care. The Ombudsman decided that the …
Mr A complained about the care provided to his partner, Ms B, when she presented at the ED with severe abdominal symptoms caused by a bowel perforation. There was a delay in assessing Ms B in the ED. Ms B felt that this delay had …
Miss A complained that she was dissatisfied with Wrexham County Borough Council’s response to her complaint about temporary hotel accommodation it had arranged. Miss A complained about staff at the hotel and damage caused to her belongings. The Ombudsman found that the Council arranged the …
Mrs C complained about the care and treatment provided to her late husband, in particular whether he was diagnosed and treated within the timescales set out under the Single Suspected Cancer Pathway (SCP). The Ombudsman noted that the SCP is intended to ensure that patients …
Miss C complained that there had been avoidable delays by Betsi Cadwaladr University Health Board in relation to the assessment, diagnosis and support of her child’s autism and ADHD. She further complained that the delays were impacting on the identification of support for her child’s …
Miss A complained to the Council about repairs that had not been completed and the lack of communication she had received. Miss A said she had tried contacting the Council about her repairs and she did not receive communication back. The Ombudsman found that there …
Mrs A complained that she had not received a full response to her complaint submitted to the Health Board in August 2024. The Ombudsman found that the Health Board had provided Mrs A with some information and updates about its investigation into her complaint. However, …
Mr A complained that the Vale of Glamorgan Council (“the Council”) had nor honoured its commitments for community involvement in the ongoing oversight and governance of a local park and that the Council had failed to progress a community asset transfer application (“CAT”). The Ombudsman …
Ms A complained that Cardiff Council failed to respond to the complaint she submitted and failed to complete the repairs to her property. The Ombudsman found that the Council had not provided a final complaint response and some repairs were outstanding. The Ombudsman said this …
Miss C complained about the care and treatment provided to her late mother, Mrs A, by Betsi Cadwaladr University Health Board. Specifically, the investigation considered whether the Health Board failed to diagnose and recognise the significance of Mrs A’s lung tumour found in February 2023 …
Mr X complained that Student Loans Company failed to respond and resolve the complaint he submitted in September 2025 and February 2026.The Ombudsman found that, while the Body had called the complainant on two occasions to discuss the complaint, it had not provided a formal …
Mrs A complained that Vale of Glamorgan Council failed to respond to her complaint. The Ombudsman found that the Council failed to acknowledge and respond to Mrs A’s complaint. She said this caused uncertainty and frustration to Mrs A and decided to settle the complaint …
Mr C complained about the care and treatment his late sister, Ms A, received from Welsh Ambulance Services NHS Trust on 3 and 4 June 2024. Specifically, Mr C complained that his calls for an ambulance on 3 June were not handled appropriately and the …
Mrs B complained that Flintshire County Council failed to issue a response to her complaint about its failure to collect her garden waste on schedule. The Ombudsman found that the Council had failed to issue a complaint response and had not logged Mrs B’s concerns …