Source · Ombudsman decisions
PSOW Individual Decisions
3,148 total decisions
861 investigated
495 upheld
61% upheld of investigated
Years: Oct 2013–May 2026
3,148 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202400857 | Cardiff Council | Local Government | Resolved / Early Resolution | 22 May 2024 |
| PSOW-202304520 | Swansea Bay University Health Board | Health | Upheld | 22 May 2024 |
| PSOW-202207350 | Betsi Cadwaladr University Health Board | Health | Upheld | 21 May 2024 |
| PSOW-202203440 | Bridgend Town Council | Local Government | Other | 20 May 2024 |
| PSOW-202208273 | Pontypool Community Council | Local Government | Not Upheld | 20 May 2024 |
| PSOW-202208542 | Blaenau Gwent County Borough Council | Local Government | Withdrawn | 17 May 2024 |
| PSOW-202400740 | Hafod Housing Association | Housing | Resolved / Early Resolution | 16 May 2024 |
| PSOW-202300406 | Hywel Dda University Health Board | Health | Upheld | 16 May 2024 |
| PSOW-202303422 | A GP Practice in the area of Betsi Cadwaladr University Health Board | Health | Upheld | 16 May 2024 |
| PSOW-202400307 | Bron Afon Community Housing Ltd | Housing | Resolved / Early Resolution | 16 May 2024 |
| PSOW-202309658 | A Pharmacy in the area of Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 15 May 2024 |
| PSOW-202301246 | Aneurin Bevan University Health Board | Health | Upheld | 14 May 2024 |
| PSOW-202308836 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 14 May 2024 |
| PSOW-202400137 | Caerphilly County Borough Council | Local Government | Resolved / Early Resolution | 10 May 2024 |
| PSOW-202202861 | Cwm Taf Morgannwg University Health Board | Health | Upheld | 9 May 2024 |
| PSOW-202400434 | Valleys To Coast Housing | Housing | Resolved / Early Resolution | 8 May 2024 |
| PSOW-202308307 | Newydd Housing Association | Housing | Resolved / Early Resolution | 8 May 2024 |
| PSOW-202400379 | Ceredigion County Council | Local Government | Resolved / Early Resolution | 8 May 2024 |
| PSOW-202400284 | Hafod Housing Association | Housing | Resolved / Early Resolution | 8 May 2024 |
| PSOW-202400411 | A GP Practice in the area of Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 7 May 2024 |
| PSOW-202400221 | Cardiff Council | Local Government | Resolved / Early Resolution | 7 May 2024 |
| PSOW-202308941 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 7 May 2024 |
| PSOW-202203007 | Cardiff and Vale University Health Board | Health | Upheld | 3 May 2024 |
| PSOW-202306571 | Powys Teaching Health Board | Health | Not Upheld | 2 May 2024 |
| PSOW-202307000 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 2 May 2024 |