Source · Ombudsman decisions
PSOW Individual Decisions
3,212 total decisions
880 investigated
495 upheld
60% upheld of investigated
Years: Oct 2013–Aug 2026
3,212 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202401754 | Hafod Housing Association | Housing | Resolved / Early Resolution | 9 Jul 2024 |
| PSOW-202401021 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 8 Jul 2024 |
| PSOW-202401139 | Pembrokeshire County Council | Local Government | Resolved / Early Resolution | 8 Jul 2024 |
| PSOW-202401558 | Vale of Glamorgan Council | Local Government | Resolved / Early Resolution | 8 Jul 2024 |
| PSOW-202401692 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 8 Jul 2024 |
| PSOW-202402159 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 8 Jul 2024 |
| PSOW-202402583 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 8 Jul 2024 |
| PSOW-202309903 | Cardiff Council | Local Government | Resolved / Early Resolution | 8 Jul 2024 |
| PSOW-202402708 | Newport City Council | Local Government | Resolved / Early Resolution | 5 Jul 2024 |
| PSOW-202304628 | Aneurin Bevan University Health Board | Health | Upheld | 5 Jul 2024 |
| PSOW-202400656 | Rhondda Cynon Taf County Borough Council | Local Government | Resolved / Early Resolution | 5 Jul 2024 |
| PSOW-202204109 | Swansea Bay University Health Board | Health | Upheld | 4 Jul 2024 |
| PSOW-202207270 | Betsi Cadwaladr University Health Board | Health | Other | 4 Jul 2024 |
| PSOW-202306075 | Swansea Bay University Health Board | Health | Not Upheld | 4 Jul 2024 |
| PSOW-202309230 | Vale of Glamorgan Council | Local Government | Other | 4 Jul 2024 |
| PSOW-202401136 | Hafod Housing Association | Housing | Resolved / Early Resolution | 4 Jul 2024 |
| PSOW-202402008 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 4 Jul 2024 |
| PSOW-202402792 | Bridgend County Borough Council | Local Government | Resolved / Early Resolution | 4 Jul 2024 |
| PSOW-202300519 | Cardiff and Vale University Health Board | Health | Not Upheld | 3 Jul 2024 |
| PSOW-202308108 | Hywel Dda University Health Board | Health | Other | 2 Jul 2024 |
| PSOW-202401304 | Cardiff Council | Local Government | Resolved / Early Resolution | 2 Jul 2024 |
| PSOW-202402408 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 1 Jul 2024 |
| PSOW-202309655 | Bron Afon Community Housing Ltd | Housing | Resolved / Early Resolution | 27 Jun 2024 |
| PSOW-202400886 | Cafcass Cymru | Resolved / Early Resolution | 26 Jun 2024 | |
| PSOW-202401087 | Cardiff Council | Local Government | Resolved / Early Resolution | 26 Jun 2024 |