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The Ombudsman found that Mr A had complained to the Council 5 weeks before approaching her office and the Council had not actioned his complaint emails. The Ombudsman said the delay caused frustration to Mr A and decided to settle the complaint without a formal investigation.
The Ombudsman sought and gained the Council’s agreement to deliver bin bags to Mr A within 2 weeks and to issue a Stage 2 complaint response to him within 4 weeks.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202508528 | 22 Jan 2026 | Mr A complained that Bridgend County Borough Council failed to respond to the complaint that was referred to the Council … | Resolved / Early Resolution |
| PSOW-202505353 | 06 Nov 2025 | Mr A complained that the Council had not carried out regular maintenance of the waste ground next to his property … | Resolved / Early Resolution |
| PSOW-202504362 | 14 Oct 2025 | Mrs A complained about Bridgend County Council’s handling of the review of her child’s Individual Development Plan (IDP) and the … | Resolved / Early Resolution |
| PSOW-202402082 | 15 Apr 2025 | It was alleged that the Member, in making particular remarks to the press, following a decision which the Council’s Standards … | Withdrawn |
| PSOW-202408181 | 04 Feb 2025 | Mr X complained that Bridgend County Borough Council had failed to respond to his complaint submitted to it in October … | Resolved / Early Resolution |