Ms B complained that Hywel Dda University Health Board had failed to respond to her complaint submitted 8 months ago.
The Ombudsman found that the Health Board had failed to provide a complaint response within a reasonable time to Ms B. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to apologise to Ms B for the delay and provide her with an explanation why this happened. The Health Board also agreed to provide the final complaint response (within 4 weeks) and offer £150 financial redress in recognition of the delay, time and trouble, and need to approach the Ombudsman.