Miss B complained that she was unhappy with how Cardiff Council handled her queries and concerns regarding parking permit issues and charges.
The Ombudsman decided that the Council had not properly responded to the issues Miss B raised. She said that this caused delays and frustration for Miss B. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to apologise to Miss B, provide a complaint response and to consider the appropriateness of the Parking Charge Notices issued within a specified period. The Council agreed to complete the action within 20 working days.