Source · Ombudsman decisions
PSOW Individual Decisions
3,212 total decisions
880 investigated
495 upheld
60% upheld of investigated
Years: Oct 2013–Aug 2026
3,212 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202401833 | Denbighshire County Council | Local Government | Resolved / Early Resolution | 5 Aug 2024 |
| PSOW-202402202 | Powys Teaching Health Board | Health | Resolved / Early Resolution | 5 Aug 2024 |
| PSOW-202304148 | Betsi Cadwaladr University Health Board | Health | Upheld | 2 Aug 2024 |
| PSOW-202207770 | Estyn | Education | Upheld | 2 Aug 2024 |
| PSOW-202402169 | Vale of Glamorgan Council | Local Government | Resolved / Early Resolution | 1 Aug 2024 |
| PSOW-202303599 | Hywel Dda University Health Board | Health | Not Upheld | 31 Jul 2024 |
| PSOW-202402851 | Newport City Homes | Resolved / Early Resolution | 31 Jul 2024 | |
| PSOW-202301003 | Betsi Cadwaladr University Health Board | Health | Upheld | 31 Jul 2024 |
| PSOW-202402209 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 31 Jul 2024 |
| PSOW-202402286 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 31 Jul 2024 |
| PSOW-202402527 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 31 Jul 2024 |
| PSOW-202402775 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 31 Jul 2024 |
| PSOW-202403027 | A Dental Practice in the area of Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 31 Jul 2024 |
| PSOW-202400492 | Denbighshire County Council | Local Government | Resolved / Early Resolution | 30 Jul 2024 |
| PSOW-202306576 | Cardiff and Vale University Health Board | Health | Not Upheld | 30 Jul 2024 |
| PSOW-202403262 | Linc Cymru Housing Association | Housing | Resolved / Early Resolution | 30 Jul 2024 |
| PSOW-202402860 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 29 Jul 2024 |
| PSOW-202400377 | Vale of Glamorgan Council | Local Government | Resolved / Early Resolution | 26 Jul 2024 |
| PSOW-202403107 | Vale of Glamorgan Council | Local Government | Resolved / Early Resolution | 26 Jul 2024 |
| PSOW-202309808 | Vale of Glamorgan Council | Local Government | Resolved / Early Resolution | 25 Jul 2024 |
| PSOW-202402715 | Trivallis | Resolved / Early Resolution | 25 Jul 2024 | |
| PSOW-202302872 | Hywel Dda University Health Board | Health | Upheld | 24 Jul 2024 |
| PSOW-202401142 | United Welsh Housing Association | Housing | Resolved / Early Resolution | 23 Jul 2024 |
| PSOW-202401324 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 23 Jul 2024 |
| PSOW-202401795 | Newport City Council | Health | Resolved / Early Resolution | 23 Jul 2024 |