Source · Ombudsman decisions
PSOW Individual Decisions
3,148 total decisions
861 investigated
495 upheld
61% upheld of investigated
Years: Oct 2013–May 2026
3,148 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202309230 | Vale of Glamorgan Council | Local Government | Other | 4 Jul 2024 |
| PSOW-202306075 | Swansea Bay University Health Board | Health | Not Upheld | 4 Jul 2024 |
| PSOW-202402792 | Bridgend County Borough Council | Local Government | Resolved / Early Resolution | 4 Jul 2024 |
| PSOW-202402008 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 4 Jul 2024 |
| PSOW-202401136 | Hafod Housing Association | Housing | Resolved / Early Resolution | 4 Jul 2024 |
| PSOW-202300519 | Cardiff and Vale University Health Board | Health | Not Upheld | 3 Jul 2024 |
| PSOW-202308108 | Hywel Dda University Health Board | Health | Other | 2 Jul 2024 |
| PSOW-202401304 | Cardiff Council | Local Government | Resolved / Early Resolution | 2 Jul 2024 |
| PSOW-202402408 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 1 Jul 2024 |
| PSOW-202309655 | Bron Afon Community Housing Ltd | Housing | Resolved / Early Resolution | 27 Jun 2024 |
| PSOW-202304528 | Cardiff and Vale University Health Board | Health | Upheld | 26 Jun 2024 |
| PSOW-202401206 | Wrexham County Borough Council | Local Government | Resolved / Early Resolution | 26 Jun 2024 |
| PSOW-202300527 | Betsi Cadwaladr University Health Board | Health | Other | 26 Jun 2024 |
| PSOW-202400886 | Cafcass Cymru | Resolved / Early Resolution | 26 Jun 2024 | |
| PSOW-202401087 | Cardiff Council | Local Government | Resolved / Early Resolution | 26 Jun 2024 |
| PSOW-202401349 | Denbighshire County Council | Local Government | Resolved / Early Resolution | 25 Jun 2024 |
| PSOW-202308926 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 25 Jun 2024 |
| PSOW-202400983 | Grwp Cynefin | Housing | Resolved / Early Resolution | 24 Jun 2024 |
| PSOW-202305819 | A Dental Practice in the area of Betsi Cadwaladr University Health Board | Health | Not Upheld | 21 Jun 2024 |
| PSOW-202402085 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 19 Jun 2024 |
| PSOW-202401700 | Welsh Government | Resolved / Early Resolution | 19 Jun 2024 | |
| PSOW-202401474 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 18 Jun 2024 |
| PSOW-202302449 | A GP Practice in the area of Cwm Taf Morgannwg University Health Board | Health | Upheld | 17 Jun 2024 |
| PSOW-202201997 | Bridgend Town Council | Local Government | Other | 17 Jun 2024 |
| PSOW-202401891 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 14 Jun 2024 |