View Powys Teaching Health Board scorecard
Ms A complained that she put in a claim for retrospective Continuing NHS Healthcare funding (“CHC”) in December 2019 and to date had not received a decision. Ms A said that she chased the Health Board for 4 years and considers this to be unacceptable.
The Health Board has agreed to apologise for the delay in providing Ms A with a decision and to provide a CHC decision letter within 6 weeks . The Ombudsman considers this to be reasonable and the complaint was settled.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202510236 | 18 Mar 2026 | Ms A complained that she had not received a suitable response to her complaint which she submitted to Powys Teaching … | Resolved / Early Resolution |
| PSOW-202508027 | 09 Mar 2026 | Mrs A complained that Powys Teaching Health Board had refused to investigate her complaint without her son’s consent. Mrs A … | Resolved / Early Resolution |
| PSOW-202506444 | 06 Feb 2026 | Miss A complained that Powys Teaching Health Board (“the Health Board”) failed to provide a patient specific complaint response in … | Resolved / Early Resolution |
| PSOW-202506430 | 02 Feb 2026 | Ms A complained about the care and treatment she received from Powys Teaching Health Board (“the Health Board”) when a … | Resolved / Early Resolution |
| PSOW-202505683 | 12 Nov 2025 | Mrs A complained to Powys Teaching Health Board regarding the impact a policy change had on her. The Ombudsman found … | Resolved / Early Resolution |