Mrs B made a complaint to Aneurin Bevan University Health Board on 24 April 2021 about the care she received when she became unwell after having a COVID-19 vaccination. Mrs B complained to the Ombudsman that she had not received a final response to her complaint and had not received any updates since August 2023.
Assessment of Mrs B’s complaint identified that her complaint had not been resolved. Following legal advice in March 2023, additional information that was identified as being required was still outstanding.
The Health Board agreed to, within 4 weeks, issue Mrs B with an apology and explanation for the length of time that it has taken to address her complaint. It would also include an apology for not keeping her updated during this process. The Health Board also agreed to, within 6 weeks, issue Mrs B with a final response to her complaint.