Mrs B complained that she submitted a complaint to the Health Board in July 2023. This was regarding the care and treatment her late father received at Neath Port Talbot Hospital, and his premature discharge to a care home, which she said contributed to his death. Mrs B had still not received a response to her complaint a year later. Mrs B wanted this to be completed, and amongst other things, to have an opportunity to speak to staff to discuss the complaint outcome.
The Health Board agreed to issue the complaint response within 20 workings days and, as part of that response, to offer Mrs B a meeting to discuss the complaint outcome. The Ombudsman considered this to represent an appropriate outcome and closed the case on this basis.