View Vale of Glamorgan Council scorecard
Mrs A complained about the Council’s Children Social Services not arranging contact with her children and not responding to her complaints. She referred to the distress this was causing her.
The Council agreed to write a fuller response to Mrs A about the contact issues. It said that it would also address some of the other concerns that Mrs A had raised in previous complaints. The Ombudsman considered that the action the Council had agreed to take was reasonable and the matter was settled.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202406714 | 06 Jul 2026 | Ms B complained that the Council had not responded appropriately to Multi-Agency Referral Forms (MARFs) relating to her son submitted … | Partly Upheld |
| PSOW-202500262 | 06 Jul 2026 | Ms B complained about whether the care and support provided to her daughter was appropriate and in accordance with her … | Partly Upheld |
| PSOW-202505556 | 30 Jun 2026 | Mr A complained because he was unhappy with the actions and complaint response from Vale of Glamorgan Council in respect … | Resolved / Early Resolution |
| PSOW-202601822 | 30 Jun 2026 | Mr A complained that Vale of Glamorgan Council failed to respond to the complaint he submitted regarding the repairs to … | Resolved / Early Resolution |
| PSOW-202600334 | 13 May 2026 | Mr A complained that the Vale of Glamorgan Council (“the Council”) had nor honoured its commitments for community involvement in … | Resolved / Early Resolution |