Mr A complained that the Health Board had not responded to additional queries he raised following the Health Board’s reply to his formal complaint.
The investigation found that over 3 months had passed since Mr A raised his additional queries, but the Health Board had not responded. It was therefore not possible to say whether the Health Board agreed with or rejected Mr A’s concerns.
In order to resolve Mr A’s complaint, the Health Board agreed to arrange for a staff member to contact Mr A directly and to issue a written response to his queries within 4 weeks. The Ombudsman considered that the action the Council had agreed to take was reasonable and the matter was settled. Mr A would be able to return to the Ombudsman with his complaint in due course if he was not satisfied with the Health Board’s final response.