Source · Ombudsman decisions
PSOW Individual Decisions
3,212 total decisions
880 investigated
495 upheld
60% upheld of investigated
Years: Oct 2013–Aug 2026
3,212 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202402886 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 14 Aug 2024 |
| PSOW-202305812 | Neath Port Talbot Council | Local Government | Not Upheld | 13 Aug 2024 |
| PSOW-202402433 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 13 Aug 2024 |
| PSOW-202402491 | Cardiff Council | Local Government | Resolved / Early Resolution | 13 Aug 2024 |
| PSOW-202402716 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 13 Aug 2024 |
| PSOW-202403020 | Valleys To Coast Housing | Housing | Resolved / Early Resolution | 13 Aug 2024 |
| PSOW-202403070 | Cardiff Council | Local Government | Resolved / Early Resolution | 13 Aug 2024 |
| PSOW-202403467 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 13 Aug 2024 |
| PSOW-202403598 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 13 Aug 2024 |
| PSOW-202304505 | Carmarthenshire County Council | Local Government | Not Upheld | 13 Aug 2024 |
| PSOW-202401306 | Cardiff Council | Local Government | Resolved / Early Resolution | 12 Aug 2024 |
| PSOW-202402200 | Hafod Housing Association | Housing | Resolved / Early Resolution | 12 Aug 2024 |
| PSOW-202402741 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 12 Aug 2024 |
| PSOW-202402918 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 12 Aug 2024 |
| PSOW-202403091 | Tai Calon Community Housing | Housing | Resolved / Early Resolution | 12 Aug 2024 |
| PSOW-202403125 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 12 Aug 2024 |
| PSOW-202400109 | Pembrokeshire County Council | Local Government | Resolved / Early Resolution | 8 Aug 2024 |
| PSOW-202401831 | Carmarthenshire County Council | Local Government | Resolved / Early Resolution | 8 Aug 2024 |
| PSOW-202402323 | Trivallis | Resolved / Early Resolution | 8 Aug 2024 | |
| PSOW-202402725 | Wrexham County Borough Council | Local Government | Resolved / Early Resolution | 8 Aug 2024 |
| PSOW-202403374 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 7 Aug 2024 |
| PSOW-202401785 | Vale of Glamorgan Council | Local Government | Resolved / Early Resolution | 6 Aug 2024 |
| PSOW-202402957 | Vale of Glamorgan Council | Local Government | Resolved / Early Resolution | 6 Aug 2024 |
| PSOW-202401058 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 5 Aug 2024 |
| PSOW-202401382 | Hafod Housing Association | Housing | Resolved / Early Resolution | 5 Aug 2024 |