Source · PSOW (Public Services Ombudsman for Wales)

Cardiff Council

PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution Reference PSOW-202403070 Sector Local Government Category Various Other Decided 13 August 2024

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Complaint record keeping failures

Full decision

Mr X complained that Cardiff Council instructed bailiffs to pursue him for someone else’s unpaid fines.

The Ombudsman decided that the Council had failed to respond to the complaint Mr X made to it in April 2024 due to a technical error. The Ombudsman said this caused uncertainty, frustration, and inconvenience to Mr X. She decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Council’s agreement to provide an apology and explanation for the delay and to issue its complaint response to Mr X within 4 weeks.

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Reference	Date	Summary	Outcome
PSOW-202303707	—	Mrs A complained that Cardiff Council (“the Council”) had, without prior warning, removed trees to the rear of her property, …	Resolved / Early Resolution
PSOW-202509270	15 Apr 2026	Mr and Mrs A complained about the action taken by the Council regarding their housing situation and the way it …	Resolved / Early Resolution
PSOW-202510759	02 Apr 2026	Mr C complained that he had been disadvantaged by the way Cardiff Council handled his housing application and that the …	Resolved / Early Resolution
PSOW-202509223	31 Mar 2026	Mr A complained about the way in which his complaint, regarding the standard of care his son had received from …	Resolved / Early Resolution
PSOW-202508722	24 Mar 2026	Ms A complained that Cardiff Council failed to repair her leaking guttering since the Summer of 2024. The Ombudsman found …	Resolved / Early Resolution

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