Source · PSOW (Public Services Ombudsman for Wales)

Vale of Glamorgan Council

PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution Reference PSOW-202402957 Sector Local Government Category Various Other Decided 06 August 2024

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Full decision

Mrs L complained that Vale of Glamorgan Council had failed to respond to 3 complaints concerning its incorrect duplication of Garden Waste Service charges.

The Ombudsman found that the Council reimbursed the duplicate payment but failed to respond to the complaints due to a confusion as to which department was responsible for responding. This caused additional frustration and confusion for Mrs L. She decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Council’s agreement to respond to all 3 complaints within 4 weeks.

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Other decisions involving Vale of Glamorgan Council

Reference	Date	Summary	Outcome
PSOW-202406714	06 Jul 2026	Ms B complained that the Council had not responded appropriately to Multi-Agency Referral Forms (MARFs) relating to her son submitted …	Partly Upheld
PSOW-202500262	06 Jul 2026	Ms B complained about whether the care and support provided to her daughter was appropriate and in accordance with her …	Partly Upheld
PSOW-202505556	30 Jun 2026	Mr A complained because he was unhappy with the actions and complaint response from Vale of Glamorgan Council in respect …	Resolved / Early Resolution
PSOW-202601822	30 Jun 2026	Mr A complained that Vale of Glamorgan Council failed to respond to the complaint he submitted regarding the repairs to …	Resolved / Early Resolution
PSOW-202600334	13 May 2026	Mr A complained that the Vale of Glamorgan Council (“the Council”) had nor honoured its commitments for community involvement in …	Resolved / Early Resolution

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