Mr V complained about Pembrokeshire County Council (“the Council”) and how it had undertaken an assessment which he said was not robust and was full of inaccuracies and errors. Mr V was also unhappy at the Council’s attempts at measuring the turning circle of his wheelchair. The Council’s Stage 2 complaint response recommended that it should undertake new assessments but this had not happened by the time Mr V approached the Ombudsman.
The Ombudsman proposed a settlement of the complaint. The Council agreed to carry out the following within 1 month: 1. Issue an apology to Mr V for the continued delay in carrying out the recommendations from the Stage 2 report.
2. Undertake a Social Work assessment and Occupational Therapy assessment, and agree support plans, as soon as possible. The 2 assessments will be done separately.
3. Undertake a measurement of Mr V’s wheelchair turning circle as soon as possible.
4. Make a payment to Mr V of £150 for the time and trouble of having to bring his complaint to the Ombudsman.