Mrs A complained about the action Trivallis had taken in respect of reports of water damage in her home.
Trivallis had identified additional moisture in the air at Mrs A’s home. It determined that this was likely being caused by the space required for a hoist into her bathroom, which was allowing water vapour to migrate through her home. Whilst Trivallis had undertaken some work to reduce the levels of moisture in the air in Mrs A’s home it had not resolved the issue regarding the space required for the hoist.
Trivallis agreed to complete works to Mrs A’s bathroom that were intended to reduce the migration of water vapour. It agreed to monitor the situation with Mrs A over the next 2 months and to work with her to consider further options should they be needed.