The investigation found that Ms A had previously complained to the Association about the same issue and a Maintenance Surveyor had inspected the property, along with an Environmental Health Officer, and confirmed there were issues that needed to be addressed. The Association had arranged for the developer to make improvements and the works were completed. Following Ms A’s further complaint, the Association said it had instructed an independent damp/mould surveyor to undertake an inspection and provide a report. Following receipt of the report, the Association said it will respond to Ms A’s further complaint within 4 weeks of the date of this decision and act on any results that are necessary.
The Ombudsman considered that the action the Association had agreed to take was reasonable and the matter was settled. Ms A would be able to return to the Ombudsman if she was not satisfied with the outcome.