Source · Ombudsman decisions
PSOW Individual Decisions
3,212 total decisions
880 investigated
495 upheld
60% upheld of investigated
Years: Oct 2013–Aug 2026
3,212 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202310369 | Bridgend County Borough Council | Local Government | Upheld | 3 Sep 2024 |
| PSOW-202309344 | Aneurin Bevan University Health Board | Health | Withdrawn | 2 Sep 2024 |
| PSOW-202400570 | Newport City Council | Local Government | Withdrawn | 2 Sep 2024 |
| PSOW-202402167 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 2 Sep 2024 |
| PSOW-202402662 | Cardiff Council | Local Government | Resolved / Early Resolution | 30 Aug 2024 |
| PSOW-202302939 | Cwm Taf Morgannwg University Health Board | Health | Other | 29 Aug 2024 |
| PSOW-202401544 | Monmouthshire County Council | Local Government | Resolved / Early Resolution | 28 Aug 2024 |
| PSOW-202403411 | Clwyd Alyn Housing Association | Housing | Resolved / Early Resolution | 28 Aug 2024 |
| PSOW-202401112 | Carmarthenshire County Council | Local Government | Resolved / Early Resolution | 21 Aug 2024 |
| PSOW-202402176 | Cardiff Council | Local Government | Resolved / Early Resolution | 21 Aug 2024 |
| PSOW-202402672 | Merthyr Tydfil County Borough Council | Local Government | Resolved / Early Resolution | 21 Aug 2024 |
| PSOW-202403047 | Cardiff Council | Local Government | Resolved / Early Resolution | 21 Aug 2024 |
| PSOW-202401889 | Swansea Council | Local Government | Resolved / Early Resolution | 20 Aug 2024 |
| PSOW-202403489 | Pembrokeshire County Council | Local Government | Resolved / Early Resolution | 20 Aug 2024 |
| PSOW-202307325 | Cardiff and Vale University Health Board | Health | Not Upheld | 19 Aug 2024 |
| PSOW-202400775 | Rhondda Housing Association Ltd | Housing | Resolved / Early Resolution | 16 Aug 2024 |
| PSOW-202400785 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 16 Aug 2024 |
| PSOW-202402854 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 16 Aug 2024 |
| PSOW-202403132 | Pembrokeshire County Council | Local Government | Resolved / Early Resolution | 16 Aug 2024 |
| PSOW-202206250 | Betsi Cadwaladr University Health Board | Health | Other | 15 Aug 2024 |
| PSOW-202307487 | Aneurin Bevan University Health Board | Health | Upheld | 15 Aug 2024 |
| PSOW-202402005 | A Dental Practice in the area of Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 15 Aug 2024 |
| PSOW-202403681 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 15 Aug 2024 |
| PSOW-202306602 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 14 Aug 2024 |
| PSOW-202401861 | Cardiff Council | Local Government | Resolved / Early Resolution | 14 Aug 2024 |