Source · Ombudsman decisions
PSOW Individual Decisions
3,148 total decisions
861 investigated
495 upheld
61% upheld of investigated
Years: Oct 2013–May 2026
3,148 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202306576 | Cardiff and Vale University Health Board | Health | Not Upheld | 30 Jul 2024 |
| PSOW-202400492 | Denbighshire County Council | Local Government | Resolved / Early Resolution | 30 Jul 2024 |
| PSOW-202403262 | Linc Cymru Housing Association | Housing | Resolved / Early Resolution | 30 Jul 2024 |
| PSOW-202402860 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 29 Jul 2024 |
| PSOW-202403107 | Vale of Glamorgan Council | Local Government | Resolved / Early Resolution | 26 Jul 2024 |
| PSOW-202400377 | Vale of Glamorgan Council | Local Government | Resolved / Early Resolution | 26 Jul 2024 |
| PSOW-202309808 | Vale of Glamorgan Council | Local Government | Resolved / Early Resolution | 25 Jul 2024 |
| PSOW-202402715 | Trivallis | Resolved / Early Resolution | 25 Jul 2024 | |
| PSOW-202302872 | Hywel Dda University Health Board | Health | Upheld | 24 Jul 2024 |
| PSOW-202402555 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 23 Jul 2024 |
| PSOW-202401324 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 23 Jul 2024 |
| PSOW-202402236 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 23 Jul 2024 |
| PSOW-202401795 | Newport City Council | Health | Resolved / Early Resolution | 23 Jul 2024 |
| PSOW-202401142 | United Welsh Housing Association | Housing | Resolved / Early Resolution | 23 Jul 2024 |
| PSOW-202401691 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 22 Jul 2024 |
| PSOW-202307044 | Welsh Ambulance Services University NHS Trust | Health | Upheld | 22 Jul 2024 |
| PSOW-202400680 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 19 Jul 2024 |
| PSOW-202403053 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 19 Jul 2024 |
| PSOW-202402445 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 19 Jul 2024 |
| PSOW-202401047 | Powys County Council | Local Government | Resolved / Early Resolution | 19 Jul 2024 |
| PSOW-202401644 | Hafod Housing Association | Housing | Resolved / Early Resolution | 19 Jul 2024 |
| PSOW-202402940 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 18 Jul 2024 |
| PSOW-202401018 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 18 Jul 2024 |
| PSOW-202401491 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 17 Jul 2024 |
| PSOW-202401896 | Denbighshire County Council | Local Government | Resolved / Early Resolution | 15 Jul 2024 |