Miss A complained that Betsi Cadwaladr University Health Board failed to issue a response to her email regarding assessment of her daughter, sent on 30 December 2023. Miss A said her daughter had not been assessed for various neurodevelopmental disorders, such as autism, PDA, ADHD, dyslexia, dyscalculia and dyspraxia. As a result, she had not had the benefit of early diagnosis, treatment and support.
The Ombudsman found that the Health Board had failed to issue a response. She said this caused frustration and uncertainty to Miss A. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to provide Miss A with a written response to her email, together with a written apology for the delay in doing so.