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Mrs A complained that she was dissatisfied with Merthyr Tydfil County Borough Council’s complaint handling.
The Ombudsman decided that although the Council had acknowledged Mrs A’s complaint, it had not provided a formal response. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to apologise to Mrs A and to provide a response within 20 working days.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202304595 | 08 Oct 2024 | The Ombudsman received a complaint that a Member (“the Member”) of Merthyr Tydfil County Borough Council (“the Council”) had breached … | Not Upheld |
| PSOW-202308170 | 21 Feb 2024 | Mrs B complained that Merthyr Tydfil County Borough Council failed to provide her with a copy of its stage two … | Resolved / Early Resolution |
| PSOW-202106412 | 09 Nov 2023 | We investigated a complaint from Mrs A that the Council did not implement the recommendation made by a Stage 2 … | Upheld |
| PSOW-202207117 | 20 Apr 2023 | Mrs C complained that Merthyr Tydfil County Borough Council failed to undertake a SEN assessment of her daughter in a … | Resolved / Early Resolution |
| PSOW-202200667 | 12 Jul 2022 | The Ombudsman received a complaint from an Officer (“the Complainant”) of Merthyr Tydfil County Borough Council (“the Council”), that a … | Withdrawn |