Source · Ombudsman decisions
PSOW Individual Decisions
3,148 total decisions
861 investigated
495 upheld
61% upheld of investigated
Years: Oct 2013–May 2026
3,148 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202403489 | Pembrokeshire County Council | Local Government | Resolved / Early Resolution | 20 Aug 2024 |
| PSOW-202307325 | Cardiff and Vale University Health Board | Health | Not Upheld | 19 Aug 2024 |
| PSOW-202400775 | Rhondda Housing Association Ltd | Housing | Resolved / Early Resolution | 16 Aug 2024 |
| PSOW-202400785 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 16 Aug 2024 |
| PSOW-202402854 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 16 Aug 2024 |
| PSOW-202403132 | Pembrokeshire County Council | Local Government | Resolved / Early Resolution | 16 Aug 2024 |
| PSOW-202206250 | Betsi Cadwaladr University Health Board | Health | Other | 15 Aug 2024 |
| PSOW-202307487 | Aneurin Bevan University Health Board | Health | Upheld | 15 Aug 2024 |
| PSOW-202402005 | A Dental Practice in the area of Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 15 Aug 2024 |
| PSOW-202403681 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 15 Aug 2024 |
| PSOW-202306602 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 14 Aug 2024 |
| PSOW-202401861 | Cardiff Council | Local Government | Resolved / Early Resolution | 14 Aug 2024 |
| PSOW-202402886 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 14 Aug 2024 |
| PSOW-202304505 | Carmarthenshire County Council | Local Government | Not Upheld | 13 Aug 2024 |
| PSOW-202305812 | Neath Port Talbot Council | Local Government | Not Upheld | 13 Aug 2024 |
| PSOW-202402433 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 13 Aug 2024 |
| PSOW-202402491 | Cardiff Council | Local Government | Resolved / Early Resolution | 13 Aug 2024 |
| PSOW-202402716 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 13 Aug 2024 |
| PSOW-202403020 | Valleys To Coast Housing | Housing | Resolved / Early Resolution | 13 Aug 2024 |
| PSOW-202403070 | Cardiff Council | Local Government | Resolved / Early Resolution | 13 Aug 2024 |
| PSOW-202403467 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 13 Aug 2024 |
| PSOW-202403598 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 13 Aug 2024 |
| PSOW-202401306 | Cardiff Council | Local Government | Resolved / Early Resolution | 12 Aug 2024 |
| PSOW-202402200 | Hafod Housing Association | Housing | Resolved / Early Resolution | 12 Aug 2024 |
| PSOW-202402741 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 12 Aug 2024 |