Source · Ombudsman decisions
PSOW Individual Decisions
3,202 total decisions
871 investigated
495 upheld
60% upheld of investigated
Years: Oct 2013–Aug 2026
3,202 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202402675 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 27 Sep 2024 |
| PSOW-202403564 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 27 Sep 2024 |
| PSOW-202403856 | Conwy County Borough Council | Local Government | Resolved / Early Resolution | 27 Sep 2024 |
| PSOW-202404439 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 27 Sep 2024 |
| PSOW-202404482 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 27 Sep 2024 |
| PSOW-202401702 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 26 Sep 2024 |
| PSOW-202307279/202307319 | Porthcawl Town Council/Bridgend County Borough Council | Local Government | Not Upheld | 26 Sep 2024 |
| PSOW-202307277/202307318 | Bridgend County Borough Council/Porthcawl Town Council | Local Government | Not Upheld | 26 Sep 2024 |
| PSOW-202403857 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 25 Sep 2024 |
| PSOW-202403944 | Cardiff Council | Local Government | Resolved / Early Resolution | 25 Sep 2024 |
| PSOW-202404298 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 25 Sep 2024 |
| PSOW-202403554 | Rhondda Cynon Taf County Borough Council | Local Government | Resolved / Early Resolution | 23 Sep 2024 |
| PSOW-202401586 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 19 Sep 2024 |
| PSOW-202402704 | Carmarthenshire County Council | Local Government | Resolved / Early Resolution | 19 Sep 2024 |
| PSOW-202403720 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 19 Sep 2024 |
| PSOW-202404083 | Flintshire County Council | Local Government | Resolved / Early Resolution | 19 Sep 2024 |
| PSOW-202404087 | Wales & West Housing Association | Housing | Resolved / Early Resolution | 18 Sep 2024 |
| PSOW-202309855 | A care home in the area of Powys Teaching Health Board | Health | Not Upheld | 18 Sep 2024 |
| PSOW-202403303 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 17 Sep 2024 |
| PSOW-202403655 | Valleys To Coast Housing | Housing | Resolved / Early Resolution | 17 Sep 2024 |
| PSOW-202404058 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 17 Sep 2024 |
| PSOW-202403810 | Clwyd Alyn Housing Association | Housing | Resolved / Early Resolution | 16 Sep 2024 |
| PSOW-202303528 | Cardiff and Vale University Health Board | Health | Upheld | 16 Sep 2024 |
| PSOW-202401524 | Powys County Council | Local Government | Resolved / Early Resolution | 12 Sep 2024 |
| PSOW-202401405 | Ceredigion County Council | Local Government | Resolved / Early Resolution | 12 Sep 2024 |