Source · PSOW (Public Services Ombudsman for Wales)

Conwy County Borough Council

PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution Reference PSOW-202403856 Sector Local Government Category Housing Decided 27 September 2024

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Local housing allowance re-freeze

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Ms N complained that Conwy County Borough Council failed to respond to a complaint she raised in December 2023.

The Ombudsman found a significant delay in the Council issuing its response. She said this caused additional frustration, inconvenience and uncertainty for Ms N. The Ombudsman decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Council’s agreement to issue its complaint response, within 2 weeks, to include an apology and offer of £100 for the delay.

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Other decisions involving Conwy County Borough Council

Reference	Date	Summary	Outcome
PSOW-202503647	—	The Ombudsman received a self-referral from a Member (“the Member”) of Conwy County Borough Council (“the Council”) that he had …	Not Upheld
PSOW-202507599	23 Jan 2026	Mrs X complained that Conwy County Borough Council failed to provide her son with appropriate educational provision. She said that …	Resolved / Early Resolution
PSOW-202309613	16 Dec 2025	The Ombudsman received a complaint that a Member (“the Member”) of Conwy County Borough Council (“the Council”) had breached the …	Not Upheld
PSOW-202502900	02 Dec 2025	The Ombudsman received a complaint that a Member (“the Member”) of Conwy County Borough Council (“the Council”) had breached the …	Withdrawn
PSOW-202502900	02 Dec 2025	The Ombudsman received a complaint that a Member (“the Member”) of Conwy County Borough Council (“the Council”) had breached the …	Withdrawn

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