Mrs A complained about incorrect information in documents prepared by Powys County Council (“the Council”).
The Ombudsman decided that the investigation report contained information which contradicted or could not be verified by the information contained in the records.
The Ombudsman sought and gained the Council’s agreement to within 28 days, add a note to the complaints file to record the points which Mrs A disputed in the report and note the corrections and reassess the final point of her complaint to decide whether the point is upheld or not upheld.