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Ms A complained that Cardiff and Vale University Health Board failed to respond to a complaint she raised concerning waiting times for surgery.
The Ombudsman found that the Health Board discussed its findings over the telephone but failed to issue a written response to Ms A. This caused uncertainty and frustration for Ms A. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to issue a written response within 2 weeks.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202600364 | 22 Jun 2026 | Miss C complained about the care that she and her baby received from Cardiff and Vale University Health Board, before, … | Resolved / Early Resolution |
| PSOW-202502000 | 08 Jun 2026 | Mrs B complained about the care and treatment she received from Cardiff and Vale University Health Board. Specifically, the investigation … | Not Upheld |
| PSOW-202600721 | 19 May 2026 | Mrs A complained that she was dissatisfied with Cardiff and Vale University Health Board’s (“the Health Board”) response to her … | Resolved / Early Resolution |
| PSOW-202509841 | 01 May 2026 | Miss A complained that Cardiff and Vale University Health Board had not fully addressed her complaint about the care and … | Resolved / Early Resolution |
| PSOW-202410002 | 30 Apr 2026 | Ms C complained about the care and treatment provided to her late mother-in-law, Ms D, when she was investigated and … | Partly Upheld |