Mr B complained about the care and treatment his partner received when she was an in-patient at the Royal Glamorgan Hospital, in particular, whether she should have been moved to the Intensive Care Unit (“ICU”) sooner than she was.
The Ombudsman decided that whilst the Health Board had responded to Mr B’s complaint, it had not provided an explanation of the clinical reasoning for not admitting his partner to the ICU sooner. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement that, within 6 weeks, it would provide a further response to Mr B, outlining the clinical reasoning for his partner not being admitted to the ICU earlier.