Repairs and maintenance (inc improvements and alteration eg. central heating double glazing) : Valleys To Coast Housing Report Date 17/09/2024 Case Against Valleys To Coast Housing Subject Repairs and maintenance (inc improvements and alteration eg. central heating double glazing) Case Reference Number 202403655 Outcome Early resolution Mr T complained that Valleys to Coast Housing had not dealt with a blockage, resulting in the downstairs of Mr T’s property flooding.The Ombudsman found that Mr T had raised his concerns, and while the Housing Association attempted to deal with the issue, the problem was not resolved, resulting in Mr T reporting the flooding again, causing frustration to Mr T.
The Ombudsman decided to settle the complaint without an investigation. The Ombudsman sought and gained the Association’s agreement to apologise to Mr T and explain what happened. The Association also agreed to ensure the work is completed by the end of September 2024 and offer Mr T £50 financial redress for the time and trouble taken to approach the Ombudsman.