Source · Ombudsman decisions
PSOW Individual Decisions
3,202 total decisions
871 investigated
495 upheld
60% upheld of investigated
Years: Oct 2013–Aug 2026
3,202 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202405053 | Carmarthenshire County Council | Local Government | Resolved / Early Resolution | 4 Nov 2024 |
| PSOW-202405395 | Bridgend County Borough Council | Local Government | Resolved / Early Resolution | 1 Nov 2024 |
| PSOW-202307666 | Aneurin Bevan University Health Board | Health | Not Upheld | 31 Oct 2024 |
| PSOW-202405730 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 31 Oct 2024 |
| PSOW-202308409 | Ceredigion County Council | Local Government | Other | 29 Oct 2024 |
| PSOW-202307597 | Cardiff and Vale University Health Board | Health | Upheld | 29 Oct 2024 |
| PSOW-202404885 | Cardiff Council | Local Government | Resolved / Early Resolution | 29 Oct 2024 |
| PSOW-202405127 | Welsh Ambulance Services University NHS Trust | Health | Resolved / Early Resolution | 28 Oct 2024 |
| PSOW-202405544 | Powys County Council | Local Government | Resolved / Early Resolution | 28 Oct 2024 |
| PSOW-202405546 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 28 Oct 2024 |
| PSOW-202403832 | Rhondda Cynon Taf County Borough Council | Local Government | Resolved / Early Resolution | 28 Oct 2024 |
| PSOW-202404229 | Powys Teaching Health Board | Health | Resolved / Early Resolution | 25 Oct 2024 |
| PSOW-202404251 | Hafod Housing Association | Housing | Resolved / Early Resolution | 25 Oct 2024 |
| PSOW-202404998 | Caerphilly County Borough Council | Local Government | Resolved / Early Resolution | 25 Oct 2024 |
| PSOW-202308668 | Cardiff Council | Local Government | Upheld | 24 Oct 2024 |
| PSOW-202309904 | Cardiff Council | Local Government | Upheld | 24 Oct 2024 |
| PSOW-202404527 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 24 Oct 2024 |
| PSOW-202403645 | Powys Teaching Health Board | Health | Resolved / Early Resolution | 24 Oct 2024 |
| PSOW-202404200 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 24 Oct 2024 |
| PSOW-202404802 | Hafod Housing Association | Housing | Resolved / Early Resolution | 24 Oct 2024 |
| PSOW-202403503 | United Welsh Housing Association | Housing | Resolved / Early Resolution | 23 Oct 2024 |
| PSOW-202403330 | Powys Teaching Health Board | Health | Resolved / Early Resolution | 23 Oct 2024 |
| PSOW-202404868 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 23 Oct 2024 |
| PSOW-202206449 | Llantilio Pertholey Community Council | Local Government | Not Upheld | 22 Oct 2024 |
| PSOW-202308125 | Swansea Bay University Health Board | Health | Not Upheld | 22 Oct 2024 |