Mr J complained that he has not received a reply from the Orthopaedic department to his complaint which was raised on 21 May 2023.
The Ombudsman found that Mr J was told on 24 April 2024 that a draft response was completed but needed approval. He was told the same on 12 July and 18 September. On 17 October the Health Board told the Ombudsman that the response was undergoing scrutiny by the senior team.
The Ombudsman decided to settle the complaint without an investigation as the Health Board agreed to issue Mr J with an aplogy for the delay in responding to his complaint and issue the final response within 20 working days.