Mr Q complained that Cardiff Council has not resolved the illegal parking on his street which is causing him inconvenience when driving down his street and being able to park.
The Ombudsman found that Mr Q had raised 3 formal complaints since June 2024, but the Council had failed to respond to these in line with its complaint process. The Ombudsman said this caused additional frustration and uncertainty to Mr Q. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to write to Mr Q, within 3 weeks, in line with the process to explain what actions it has so far taken, and the additional action it intends to take to resolve the issues.