Source · Ombudsman decisions
PSOW Individual Decisions
3,148 total decisions
861 investigated
495 upheld
61% upheld of investigated
Years: Oct 2013–May 2026
3,148 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202405096 | Neath Port Talbot Council | Local Government | Resolved / Early Resolution | 22 Oct 2024 |
| PSOW-202205118 | Cwm Taf Morgannwg University Health Board | Health | Not Upheld | 21 Oct 2024 |
| PSOW-202404270 | A Dental Practice in the area of Swansea Bay University Health Board | Health | Resolved / Early Resolution | 21 Oct 2024 |
| PSOW-202404343 | Rhondda Cynon Taf County Borough Council | Local Government | Resolved / Early Resolution | 21 Oct 2024 |
| PSOW-202206217 | Hywel Dda University Health Board | Health | Upheld | 17 Oct 2024 |
| PSOW-202304269 | Aneurin Bevan University Health Board | Health | Withdrawn | 17 Oct 2024 |
| PSOW-202404725 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 17 Oct 2024 |
| PSOW-202402416/202402419 | Saundersfoot Community Council and Pembrokeshire County Council | Local Government | Withdrawn | 16 Oct 2024 |
| PSOW-202403802 | A GP Practice in the area of Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 16 Oct 2024 |
| PSOW-202404816 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 16 Oct 2024 |
| PSOW-202305968 | Newport City Council | Local Government | Not Upheld | 15 Oct 2024 |
| PSOW-202401328 | A GP Practice in the area of Swansea Bay University Health Board | Health | Resolved / Early Resolution | 15 Oct 2024 |
| PSOW-202309969 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 14 Oct 2024 |
| PSOW-202402961 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 14 Oct 2024 |
| PSOW-202403533 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 14 Oct 2024 |
| PSOW-202404035 | Transport for Wales | Resolved / Early Resolution | 14 Oct 2024 | |
| PSOW-202401209 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 11 Oct 2024 |
| PSOW-202309367 | Flintshire County Council | Local Government | Not Upheld | 10 Oct 2024 |
| PSOW-202204536 | Hywel Dda University Health Board | Health | Upheld | 10 Oct 2024 |
| PSOW-202403453 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 10 Oct 2024 |
| PSOW-202402931 | Carmarthenshire County Council | Local Government | Resolved / Early Resolution | 9 Oct 2024 |
| PSOW-202404434 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 9 Oct 2024 |
| PSOW-202304595 | Merthyr Tydfil County Borough Council | Local Government | Not Upheld | 8 Oct 2024 |
| PSOW-202304436 | Cardiff and Vale University Health Board | Health | Not Upheld | 8 Oct 2024 |
| PSOW-202402654 | Cardiff Council | Local Government | Resolved / Early Resolution | 8 Oct 2024 |